Security Sales & Integration May 2021 - 54

Original Research
2021 SSI Access Control
Deep Dive

Top Vertical Markets for Biometrics
Building management

28%

Healthcare

Visitor management
Government	
Other	

40%

20%

19%

22%

Higher education

16%

Building management is far and away the chief
biometric solutions application. Among the
leading verticals mentioned for " other " were
datacenters and financial institutions.

Top 11 Access Control Market
Challenges
1. Cybersecurity risks
2. More complex networks
3. Network reliability
4. Higher network costs
5. Quality of service concerns
6. Demands on staff and skillset
7. System access privileges
8. ROI being questioned
9. Disruption to business
10. Conflicts with IT staff
11. Longer deployment cycles
While cybersecurity clearly came out on top, with
1,014 points (up nearly 100 from 2019), less than
50 points separated the balance of the top 5.
More complex networks drew 850 points (+36),
network reliability 809, higher network costs 787
and quality of service concerns 758. Curiously,
conflicts with IT staff saw a precipitous fall from
801 points in 2019 to 683 during 2020.

Access Control Integrators
//
TOP THINGS Want From Their Suppliers
▶ More Cloud/app-based
solutions that are open
architecture.

▶ Increase number of products

▶R
 eadily available and help-

▶Easier installation and

ful tech support. System
design that our sales/engineering can piggyback on.

with browser-based configuration and native IP support.

programming options.

▶M
 ake sure new products

marketing of
integrators, not
just products.

fully tested and not rush
to market. 			
	
▶B
 etter cross-platform
integration.

▶C
 ooperating with busi-

▶E
 ase of mobile credentials.

▶ Co-branding,

ness that is seeking their
assistance to the extent of
what the business needs are,
and not try " Lord it over " the
business that they know best.

▶ Lower cost solutions.	
▶M
 ore marketing and sales
resources.

▶U
 nified standards.		
			

▶ Video integration.		
		

▶ Cloud-based credentials.
▶M
 ore YouTube-type training
opportunities.

54  Security Sales & Integration MAY 2021	

SS2105 pp44-53 Access Deep Dive.indd 54

▶ L ess proprietary software;
more interoperability.

▶M
 obile app control

of all systems.

▶E
 asy Cloud access, easy

▶ L ock power supplies that
do not require 120VAC
direct connections.

▶ Interesting stories of their

resellers' success stories, to
increase awareness.

support portals.			
			
▶P
 repackaged
▶T
 hings like touchless
systems starting
access control compowith a one-door
nents in demand due to
system that is easy
the pandemic.
to configure and

add extra doors.
	
▶ Better solutions for small
retail installations that are
▶ Cost: we would love to have
tailored to that environment.
RMR but most companies
	
want to see a ROI.
▶ IT support on their products (port forwarding,
▶B
 etter interoperability
opening ports).	 		
of technologies as well
	
as adoption of best
practices regarding
▶ Visual and audible alert
cybersecurity. SSI
systems.

securitysales.com

4/19/21 9:49 AM
http://www.securitysales.com
Security Sales & Integration May 2021

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