Security Sales & Integration May 2023 - 23

around ChatGPT and open AI, which are
fantastic tools. ADT positions itself as leading
with privacy and ethics in mind in how we
design with AI.
We take pride in that because you can take
a piece of AI and introduce your own biases
from life to it. We spend a great deal of time
making sure we're training all this AI on very
diverse datasets. Technically, we could probably
connect them all today, but the question is how
do we make sure we're respecting privacy and
human dignity in the process?
You mentioned one example, but what
are a few other security robotics use
cases that are doable right now? What
would be some applications?
Bacco: Just like any AI, our humanoid robot
out there today, Apollo, will continue to evolve.
With any AI, after you roll it out, it has to continue
to learn. It's a toddler today. We will continue
to learn and that's the advantage of this.
Back to the high turnover rate of guards, they
spend nine to 12 months learning their job,
learning their building, and then they leave.
That cycle then starts over with a new person.
With the robots, there's the potential that never
happens. They continue to learn their environment.
The mechanics might break down,
but we'll just move the memory into a new bot
and never lose that. Then, over the next year or
two, these bots get smarter and smarter. The
bots today are operating autonomously in our
building in Irving, Texas. They are patrolling
on their own. They are not yet opening doors
by themselves autonomously.
That's the big difference in using a humanoid
robot versus a stationary. If you're going to replace
or augment guards, they have to be built
and designed to work in the environments that
you and I work in, that is in the physical. They
have to be able to open doors. They have to be
able to present security badges and ride elevators.
That is all on the roadmap for the future.
The use cases in the future on our roadmap
are moving toward a bipedal version that can
navigate stairs. Then environmentally they'll
be protected so they can be outside and do the
work of almost anything a human guard could
do. Remember that most of the guards' main
job is observe and report. The Apollo platform
today is always aware of its environment, always
sensing it, so the ideal application for
these bots is observing and reporting.
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Tell me more about ADT's business
model around robotics?
Bacco: In general, our customers don't want
to own a robot. The business model will likely
be robotics as a service because most of the
companies already outsource guards because
they don't want to have those guards working
for them. That's not the business they're in.
The model is looking to be as a service, either
drones as a service, robotics as a service, even
be AI as a service because everything's going
to change so quickly. It's going to constantly
change. What the customer cares about is the
output. They don't care about the input.
Sawaya: The model of pricing these things at
a pre-analytic basis, similar to the longstanding
per-camera approach, makes less and less
sense. We're delivering a service that, under
the hood, comprises many different pieces of
technology playing together. You can't sell robotics
for guarding without running a bunch
of analytics, both on the robot and off of it,
without ingesting a lot of other data from other
sensors. It's really a package deal that all coalesces
into this single service that's delivering
value, which is what the customer wants.
Bacco: That's the basis of our EvoGuard concept.
It's all of that brought together under
one service brand. We want to make it simple
for our customers because what they want is
to have a guarding service. They want to protect
their assets. Most of them have the same
challenges we all do right now. COVID really
pushed this forward very quickly because there
weren't people at work. It was a challenge and
then inflation on top of that. These factors
Among primary features of
the Tando autonomous drone
is an always-on video feed
providing 360˚ surveillance -
whether in flight or monitoring
from a docking station.
For ADT,
having this
confluence of
mature
technologies at
our disposal,
these robots,
these AI
capabilities,
has enabled us
to push this
unified solution
forward.
- Phillippe Sawaya,
ADT Commercial
MAY 2023 Security Sales & Integration 23
http://www.securitysales.com
Security Sales & Integration May 2023

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