Security Sales & Integration November 2021 - 59

mhertel@rrms.com
you can provide monitoring.
The second thing that gets looked at closely
will be the average handle time (AHT), or how
long it takes to process an alarm event. It not only
means there is a cost factor when long handle
times become apparent, but that it is also likely
you have issues like very complicated instruction
sets, long call lists or people on the call lists that
don't respond. Time is money: pay attention to
how long it takes to process your accounts.
The last metric that gets looked at as part of
account performance is the voice traffic that's
generated as part of the customer base, typically
the number and AHT of inbound calls.
Radios: Given the uncertainty of communications
standards these days, this probably goes
without saying but it is a critical factor for valuation:
how current are the radios in the field?
If you have a lot of 3G radios right now, that is
going to lower the valuation considerably compared
to a base that has already completed the
LTE conversion. While most of you have this
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under control, you must still pay attention to it
as 5G radios start to become available and start
to move subscribers to those radios ahead of the
LTE sunset that is already looming out there.
Types of Equipment: This has become a large
factor in purchases, and it includes the panel
manufacturer and model numbers, as many older
vendors are now gone, some older dialers are
not supported with dialer capture, or you may
not be able to reprogram or even service some
of the equipment out there. The flipside of this
issue, of course, is that you do a lot of upgrades,
and that increases valuations.
I could easily write three or four articles about
all of this, going over all the details and metrics
that are getting looked at closely today. It's an important
matter that most of you will likely face
one day. The key takeaway is that you work with
a monitoring center, or if you are a full-service
company develop the reporting capabilities to
have these key metrics easily available. This will
help keep your company as valuable as possible.
13. Publication Title
Security Sales & Integration
15.
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Sep 21
Average No. Copies Each Issue
During Preceding 12 Months
No. Copies of Single Issue
Published Nearest to Filing Date
15,053
12,781
-
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7,390
9,455
securitysales.com
NOVEMBER 2021 Security Sales & Integration 59
http://www.usps.com http://www.securitysales.com

Security Sales & Integration November 2021

Table of Contents for the Digital Edition of Security Sales & Integration November 2021

Security Sales & Integration November 2021 - Presentation Page
Security Sales & Integration November 2021 - Cover1
Security Sales & Integration November 2021 - Cover2
Security Sales & Integration November 2021 - 1
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Security Sales & Integration November 2021 - Cover3
Security Sales & Integration November 2021 - Cover4
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