Security Sales & Integration November 2021 - 64

SSI Summit Stars
INTEGRATOR OF THE MONTH:
Vector Security
BUSINESS
BASICS
President/CEO: Pam Petrow
Headquarters Location: Warrendale, Pa.
Branch Locations: 50+ (including ADS)
in Northeast & South
Year Incorporated: 1970
Annual Revenues: $355.2 million
Number of Employees: 1,800
Number of Accounts: 360,000
vectorsecurity.com
Technologies, Services & Markets:
Residential: security, fire, video, access
control and home automation. For larger
homes, installs standalone networks,
and active in MDU and builder markets.
Commercial: single to multisite customers
throughout North America for security, fire,
access control, video, shooter detection, lone
worker and environmental monitoring.
" We are fortunate to work
in an industry where every
day we see the value of
what we do for our customers, "
says Petrow.
LEADERSHIP STATEMENT
My career with Vector Security started in 1982,
working in numerous capacities including sales,
branch/district management, and several corporate
positions. I was promoted to COO in 2008
and named CEO in 2010. In 2012, I had the
honor of being elected to the SSI Industry Hall
of Fame and earlier this year was appointed to
The Philadelphia Contributionship Board of
Directors, Vector Security's sister organization. I
have always believed in participating in security
associations, having held leadership roles, and
volunteering within our local communities. We
are fortunate to work in an industry where every
day we see the value of what we do for our customers
- protecting lives and property and providing
peace of mind for residents and business
owners. What we do matters.
TOP 3 CHALLENGES
1. Talent. Finding individuals with the skills and
attitudes that support our Mission & Values
is a challenge. We have made changes to our
recruiting methods, onboarding and existing
team member engagement as part of our effort
to address this challenge.
2. Pace of Technology. Technology continues
to change at a pace that can be challenging to
keep everyone current. We have redefined our
product/solution launch so we have a process
in place that will create the best internal experience
and highest success rate for launches of
new products and solutions.
Pam Petrow
3. Changing Customer Expectations. Customers
now expect customized solutions and
alternative ways of doing business with you.
We continue to work with our partners and
build out internal customer portals that will
enhance their experience with us and make it
easy to do business with us.
TOP 3 OPPORTUNITIES
1. Technology. It is an exciting time to be in the
space with new technology being released all
the time. New entrants in the market are challenging
the status quo and making everyone
be more creative and agile to stay competitive.
2. AI. The opportunities to utilize AI within our
solutions set are varied and will create incredible
value to the customers, first responders
and the industry in general.
3. ERP System. We just began implementation
of a companywide ERP [enterprise resource
planning] system that we believe will enable us
to be more efficient, create a better customer
experience, and provide integration opportunities
with other partners and customers.
TOP 3 DIFFERENTIATORS?
Find out at securitysales.com/summit-vector.
This department spotlights
some of the security
industry's most progressive
integrators that have participated in the SSI Summit. This
exclusive, invitation-only event is held annually in conjunction
with the Total Tech Summit, which includes hundreds
more integrators from the residential and commercial A/V
fields. For more info, visit totaltechsummit.com.
SECURITY SALES & INTEGRATION (USPS 511-590) (ISSN 1539-0071), Vol. 43, No. 11, is published monthly by Emerald X, LLC., 100 Broadway, 14th Floor,
New York, New York 10005, 800-440-2139. All reproduction, including photocopying, is prohibited without written permission. Periodicals Postage Paid at New York, NY
and additional mailing offices. POSTMASTER: send address changes to Security Sales & Integration, PO Box 297, Lincolnshire, IL 60069-0297.
64 Security Sales & Integration NOVEMBER 2021
securitysales.com
http://www.vectorsecurity.com http://www.securitysales.com/summit-vector http://www.totaltechsummit.com http://www.securitysales.com

Security Sales & Integration November 2021

Table of Contents for the Digital Edition of Security Sales & Integration November 2021

Security Sales & Integration November 2021 - Presentation Page
Security Sales & Integration November 2021 - Cover1
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Security Sales & Integration November 2021 - Cover3
Security Sales & Integration November 2021 - Cover4
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