Contents October 2021 Vol. 43 | No. 10 FEATURES 22 | Schmidt Polices Its Security A regional systems provider implements a three-pronged plan to thwart false COVER STORY alarms. Find out how its EAP (education & training; attention & review; protocol & standards) scheme helped win 2021's Police Dispatch Quality Award. By Scott Goldfine 30 | Assuring Alarm Panels Are All Set for 3G Sunset Lost for some amid the COVID-19 lockdowns is the looming shutdown of 3G cellular networks. Without upgrades this will cripple security and fire/life-safety systems. A half-dozen solution providers discuss the challenge, outlook and remedies. By Scott Goldfine 36 | AI for the Bad Guy Advances in technology are better tying video in with intrusion alarms to slash false alarms and save valuable law enforcement resources. Discover how artificial intelligence is making video verification more effective and marketable. By Erin Harrington 40 | Smarter Software Platforms Power Security Success Having the right tool at arm's reach is just as important in the office as it is in the field. From an operations standpoint, that translates into the latest business and financial management solutions. Discover what capabilities and features should be considered and why. By Justin DeBaggis and Bill Brousseau 22 44 | Four Big Reasons to Bridge Platforms With customers' integrated security solutions, the whole ideally exceeds the parts. Find out why internally interconnecting sales management and operations platforms can similarly reap substantial dividends. By Tracy Larson 48 | Homeowners Are Clamoring for More Cameras Once considered taboo, in recent times video cameras (especially doorbells) have been among the fastest-growing security products sold into the home. Find out how cameras have become a window to a fully monitored security and lifesafety solution. By Dwight Dumpert 52 SMARTS & PARTS 56 | Tech Talk Grounding 101. By Bob Dolph 57 | Fire Side Chat Testing smoke sensor sensitivity. By Shane Clary 52 | Communicating the Value of Intercoms The emergence of mass notification systems, Cloud-based access control, IP and video is expanding intercom uses and opportunities. Discover the latest developments and how they can solve end-user needs. By Adam Reed & John Hemp EXECUTIVE DECISIONS 58 | Monitoring Matters The evolution of entrepreneurship in security. By Peter Giacalone 59 | Business Fitness How to retain employees. By Paul Boucherle View extended versions of SSI columns online at securitysales.com/columns 2 Security Sales & Integration OCTOBER 2021 36 securitysales.com The Alarm Response Issuehttp://www.securitysales.com/columns http://www.securitysales.com