Security Sales & Integration October 2021 - 22

Alarm Management
A regional
systems provider
implements a
three-pronged
plan to thwart
false alarms. Find
out how its EAP
(education &
training; attention
& review; protocol
& standards)
scheme helped
win 2021's Police
Dispatch Quality
Award.
By Scott
Goldfıne
Shown (l-r) are Schmidt
Security Pro President/CEO
Brian Schmidt, COO Ken Zahn,
Director of Sales & Marketing
Christen Dingess and Security
Systems Group Manager
Troy Bright.
22
SCHMIDT
Polices Its Security
"
You can't understand someone until
you've walked a mile in their shoes "
is a variation on a well-worn, universal
concept that is particularly
apropos where the 2021 Police Dispatch Quality
Award (PDQ) is concerned. Th ere's a kind
of poetic justice in that the latest representative
for a program dedicated to promoting relationship
building between the security alarm industry
and law enforcement is a company founded
by a former police detective. Launched by Bill
Schmidt in 1976, Schmidt Security Pro is a
full-service security and fi re solutions provider
based in Mansfi eld, Ohio.
During 2020-2021, the fi rm worked closely
with its local city safety service director and
alarm administrator as they revised the MansSecurity
Sales & Integration OCTOBER 2021
fi eld Alarm Ordinance. Schmidt Security Pro
representatives directed offi cials toward the
Model Ordinance, best practices and fi ne structure
provided by the Security Industry Alarm
Coalition (SIAC) as a reference point during the
drafts. Th e updated ordinance specifi es more
accountability for alarm owners and providers
alike - requiring companies to supply user
training and documentation, and an escalated
fi ne schedule for chronic false alarm off enders.
" We met with them in person and exchanged
emails providing suggestions and feedback
during the revision process, providing perspective
from both an alarm installer and end-user
standpoint, " says President/CEO Brian Schmidt,
the company's second-generation leader. " It's a
great honor to be the recipient of the 2021 PDQ
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Security Sales & Integration October 2021

Table of Contents for the Digital Edition of Security Sales & Integration October 2021

Security Sales & Integration October 2021 - Bellyband Front
Security Sales & Integration October 2021 - Bellyband Back
Security Sales & Integration October 2021 - Cover 1
Security Sales & Integration October 2021 - Cover 2
Security Sales & Integration October 2021 - 1
Security Sales & Integration October 2021 - 2
Security Sales & Integration October 2021 - 3
Security Sales & Integration October 2021 - 4
Security Sales & Integration October 2021 - 5
Security Sales & Integration October 2021 - 6
Security Sales & Integration October 2021 - 7
Security Sales & Integration October 2021 - 8
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Security Sales & Integration October 2021 - 10
Security Sales & Integration October 2021 - 11
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Security Sales & Integration October 2021 - 17
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Security Sales & Integration October 2021 - Cover 3
Security Sales & Integration October 2021 - Cover 4
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