Security Sales & Integration October 2021 - 23

award. I'm excited that our team is being recognized
for the work they have done toward reducing
false dispatches - and helping to positively
impact our customers and community. "
Established by SIAC and Security Sales & Integration
and endorsed by the Partnership for
Priority Verifi ed Alarm Response (PPVAR) and
Installation Quality (IQ) program, the PDQ
Award annually honors a security fi rm that best
demonstrates a proactive, cooperative and successful
eff ort in false alarm reduction strategies.
Now in its 16th year, the program's mission is
to raise industrywide awareness, promote partnering
with responding agencies for public
safety, motivate alarm companies to take action
and provide workable models.
" Schmidt Security Pro refl ects the commitment
to excellence we look for when reviewing
PDQ Award applications, " says SIAC Executive
Director Stan Martin, a member of the SSI
Industry Hall of Fame. " We congratulate Brian
Schmidt and his team for their exceptional
work addressing alarm dispatch reductions. "
Joining in to reveal more details about their
outstanding operation are Schmidt Security
Pro COO Ken Zahn, Director of Sales &
Marketing Christen Dingess and Security Systems
Group Manager Troy Bright. In addition,
PDQ runner-up B Safe Security is separately
spotlighted.
What were the drivers in Schmidt
Security Pro mounting a comprehensive
false alarm reduction program? What
makes Schmidt proactive rather than
reactive in this area?
Brian Schmidt: Schmidt Security Pro recognizes
as a professional security installer it is our
responsibility to take the lead in false alarm reduction.
One of the primary drivers was a local
municipality that was in the process of revising
their alarm ordinance. We felt it was important
to be part of the initiative to provide ideas and
solutions focused on false alarm reduction. To
provide the best insight, we reached out to industry
organizations such as SIAC as well as other
municipalities, alarm administrators and security
dealers to assemble ideas on best practices.
Our company mission is " To positively impact
our customers, co-workers and community. "
Putting a stronger focus on reducing false
dispatches and strengthening relations with
law enforcement is in alignment with our company
mission.
securitysales.com
OCTOBER 2021 Security Sales & Integration 23
Who are the primary people responsible
for developing, implementing, fi ne
tuning and maintaining the program?
How was the mission accomplished
organizationally?
Schmidt: Schmidt Security Pro's EAP Program
was developed as a result in our strategic team
meetings as an initiative the company could
take to reduce false alarms and improve the
overall customer experience. Th is was an objective
for 2020 that was shared with all team
members. Diff erent parts of the program were
owned by the following teams, which also reveal
the meaning of EAP acronym.
Education and training are the responsibilities
of the technicians and our dedicated trainer to
ensure that the customers are comfortable with
their systems and know how to operate with
competence. Attention and review falls on the
Schmidt Security Pro's 35
associates serve a 15-county
region in Central Ohio. The
company provides integrated
services to homeowners,
businesses, schools, hospitals,
banks, government
agencies, manufacturing
facilities and more.
http://www.securitysales.com

Security Sales & Integration October 2021

Table of Contents for the Digital Edition of Security Sales & Integration October 2021

Security Sales & Integration October 2021 - Bellyband Front
Security Sales & Integration October 2021 - Bellyband Back
Security Sales & Integration October 2021 - Cover 1
Security Sales & Integration October 2021 - Cover 2
Security Sales & Integration October 2021 - 1
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Security Sales & Integration October 2021 - 3
Security Sales & Integration October 2021 - 4
Security Sales & Integration October 2021 - 5
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Security Sales & Integration October 2021 - Cover 3
Security Sales & Integration October 2021 - Cover 4
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