YOUR BUSINESS SUMMER 2018 - 215

IT solutions

"The simplest way to protect
yourself from cybercrime is
to make sure the behaviour of
you and your team minimises
opportunities for criminals"
support company that has the ability
to tailor its offering to you - and not
just at the start of the relationship. As
your business evolves, they should be
able to tweak their services as well.
On a related note, gauge how in tune
they are with the latest technology
developments. Like you, they should
be proactive, so do they have good
knowledge of trends and updates
that are a year or so down the line?

On-site help desk

Even if your providers are based
remotely, this doesn't mean there
should be limited face-to-face
contact and site visits. They should
always be available to come to you.
However, if you wish to have the
reassuring presence of professionals
at all times, you may want to consider
an on-site IT team. A lot of companies
who provide remote services also
give you the option of having their
engineers based at your offices. This
may be expensive, but when weighed
against the cost of hiring your own
IT team - consider salaries, sick pay,
national insurance, expenses, phones,
laptops - it may be the better option.

Off-site backup

If you keep all your data on your
on-site servers and nowhere else,
you're treading on thin ice. Backups

are crucial, but this doesn't just mean
copying things to external hard drives
- you need your files to be stored in
different physical locations. This will
protect you not only from IT failures,
but also robbery, fires and floods.
You can, of course, use external
drives, but you need to make sure
these are kept on a different site.
Perhaps once a month you can bring
them into the office, copy over the
relevant data and then take them back.
If there is sensitive data at stake,
you may wish to store the drive in
a safety deposit box - an option
that is provided by many security
firms. However, if you have many
staff, it isn't really feasible to ask
everyone to store external hard drives
at different locations. Therefore,
everyone should make use of the
cloud. Online backup services that
automatically save your files to the
cloud start from around £11 a month.
Smaller businesses may prefer
for staff to work on Google Drive
or Dropbox. However, while these
services are definitely cheaper - and
even free if you're not storing much
data - they don't have the stringent
security measures of an online backup
service. You'll probably want to change
the passwords every time a member
of staff leaves, for example, which
isn't the case with paid services.

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YOUR BUSINESS SUMMER 2018

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