YOUR BUSINESS SUMMER 2018 - 229

2
2
Remain
Remain

Communicate 44
33Communicate
value
value
Effective
Effective

Identify
Identify
all interested
all interested
parties
parties

Build
a foundation
Build
a foundation
for for
trusttrust

management
Top Top
management
commitment
commitment

Employees
towards
Employees
workwork
towards
a common
a common
goalgoal

Understand
Understand
needs
needs
andand
expectations
expectations

Develop
loyalty
Develop
loyalty
andand
advocacy
advocacy

Understand
Understand
rolesroles
andand
responsibilities
responsibilities

employees
SetsSets
employees
key key
competencies
competencies

Identify
Identify
internal
internal
andand
external
external
issues
issues

Review
product
Review
product
andand
service
performance
service
performance

Performance
evaluation
Performance
evaluation
management
review
andand
management
review

Addresses
Addresses
risksrisks
andand
opportunities
opportunities

MeetMeet
stakeholder
stakeholder
requirements
requirements

Process-based
approach
Process-based
approach
to product
service
to product
andand
service
improvement
improvement

Expectations
of interested
Expectations
of interested
parties
are met
parties
are met

Continual
improvement
Continual
improvement
to meet
the needs
to meet
the needs
of allof all
interested
parties
interested
parties

competitive
competitive

Determine
Determine
product
product
andand
service
service
requirements
requirements

propositions
propositions

It encourages you to review your
product and service requirements and
change them if they're not meeting
client or stakeholder expectations.
Effective leadership
A successful business relies on effective
leadership. ISO 9001 ensures
commitment from your senior managers
through leadership involvement. It will
help them to appreciate the importance
of understanding roles, responsibilities
and authorities to ensure employees are
operating effectively and efficiently.

5
5
Profitable
Profitable

leadership
leadership

A management review will enable
top management to ascertain whether
employees understand their roles
and responsibilities to ensure client
and stakeholder expectations are
being met.
Identify a profitable business model
It is important for your organisation to
identify a profitable business model
with proven revenue streams.
Objectives should be set to ensure all
employees are working towards the
same goals and strategic objectives.

business
model
business
model

ISO 9001 ensures top management set
quality objectives in line with their
strategy and plan to achieve them. The
'Planning' clause within the standard
ensures key competences are assigned
to relevant roles and responsibilities to
help ensure objectives are met and
risks addressed.
With the promotion of continual
improvement, it enables organisations
to keep meeting client and stakeholder
expectations.

ISO 9001 assessment and training services
Training
Training from Lloyd's Register offers
SMEs the best-in-class and practical
knowledge on implementing ISO 9001.
Our range of training courses include,
management briefings, lead and
internal auditor training and
update workshops.

Gap analysis
Whether you are in the early stages
of implementing ISO 9001 or you
want to test your management
system before assessment, this
assessor-delivered activity can
help your organisation achieve
certification.

Certification
Typically a two stage process,
certification to ISO 9001 consists of
a system appraisal and an initial
assessment. Choosing Lloyd's Register
means you can use our unique
assessment methodology as an
effective management tool.

lrqa.co.uk/iso-9001-training

lrqa.co.uk/iso-9001-gap

lrqa.co.uk/iso-9001

To find out how Lloyd's Register can help,
call 0800 783 2179 or email enquiries@lrqa.co.uk


https://www.lr.org/en/ http://lrqa.co.uk/iso-9001-training http://lrqa.co.uk/iso-9001-gap http://lrqa.co.uk/iso-9001

YOUR BUSINESS SUMMER 2018

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