2 2 Remain Remain Communicate 44 33Communicate value value Effective Effective Identify Identify all interested all interested parties parties Build a foundation Build a foundation for for trusttrust management Top Top management commitment commitment Employees towards Employees workwork towards a common a common goalgoal Understand Understand needs needs andand expectations expectations Develop loyalty Develop loyalty andand advocacy advocacy Understand Understand rolesroles andand responsibilities responsibilities employees SetsSets employees key key competencies competencies Identify Identify internal internal andand external external issues issues Review product Review product andand service performance service performance Performance evaluation Performance evaluation management review andand management review Addresses Addresses risksrisks andand opportunities opportunities MeetMeet stakeholder stakeholder requirements requirements Process-based approach Process-based approach to product service to product andand service improvement improvement Expectations of interested Expectations of interested parties are met parties are met Continual improvement Continual improvement to meet the needs to meet the needs of allof all interested parties interested parties competitive competitive Determine Determine product product andand service service requirements requirements propositions propositions It encourages you to review your product and service requirements and change them if they're not meeting client or stakeholder expectations. Effective leadership A successful business relies on effective leadership. ISO 9001 ensures commitment from your senior managers through leadership involvement. It will help them to appreciate the importance of understanding roles, responsibilities and authorities to ensure employees are operating effectively and efficiently. 5 5 Profitable Profitable leadership leadership A management review will enable top management to ascertain whether employees understand their roles and responsibilities to ensure client and stakeholder expectations are being met. Identify a profitable business model It is important for your organisation to identify a profitable business model with proven revenue streams. Objectives should be set to ensure all employees are working towards the same goals and strategic objectives. business model business model ISO 9001 ensures top management set quality objectives in line with their strategy and plan to achieve them. The 'Planning' clause within the standard ensures key competences are assigned to relevant roles and responsibilities to help ensure objectives are met and risks addressed. With the promotion of continual improvement, it enables organisations to keep meeting client and stakeholder expectations. ISO 9001 assessment and training services Training Training from Lloyd's Register offers SMEs the best-in-class and practical knowledge on implementing ISO 9001. Our range of training courses include, management briefings, lead and internal auditor training and update workshops. Gap analysis Whether you are in the early stages of implementing ISO 9001 or you want to test your management system before assessment, this assessor-delivered activity can help your organisation achieve certification. Certification Typically a two stage process, certification to ISO 9001 consists of a system appraisal and an initial assessment. Choosing Lloyd's Register means you can use our unique assessment methodology as an effective management tool. lrqa.co.uk/iso-9001-training lrqa.co.uk/iso-9001-gap lrqa.co.uk/iso-9001 To find out how Lloyd's Register can help, call 0800 783 2179 or email enquiries@lrqa.co.ukhttps://www.lr.org/en/ http://lrqa.co.uk/iso-9001-training http://lrqa.co.uk/iso-9001-gap http://lrqa.co.uk/iso-9001