Jobs and Careers Winter 2020/21 - 172
T
here is no doubt that the hospitality sector
has been hit hard by the pandemic, but with
an increase in the number of British people
choosing to holiday at home in the UK, as well
as the prospect of an effective vaccination on the
horizon, this sector could see a surge with people
desperate to get away as soon as they are able to once again.
There are almost three-quarters of a million hotel rooms in the
UK, according to hotel-industry.com - from basic bed and breakfast
accommodation to luxurious grand hotels - as well as many
thousands of self-catering holiday properties. And the hospitality
industry will be back up and thriving in no time, offering plenty
of career opportunities. Whether you're staffing a hotel reception,
preparing rooms for arrivals or helping to manage a portfolio
of holiday lets, your contribution will help ensure people enjoy
their breaks. And what could be more satisfying than that?
Concierge
The first point of contact for hotel guests is the concierge, who is
responsible for making sure they get excellent service. Duties include
greeting guests, booking taxis, making dinner reservations, delivering
messages and recommending local attractions. You may also manage
door staff and porters.
What skills and qualifications do I need? Experience or
qualifications in hospitality or hotel management will stand you in
good stead, but it's more important to have a professional, outgoing
personality and be able to build a rapport with guests. You'll need to be
confident, adaptable and reliable, with good local knowledge. Foreign
languages skills are an advantage. Apprenticeships are available.
How much can I earn? Salaries start
at around £17,000 (you may find you
receive tips from guests to top this up),
rising to £23,000 with experience.
Front-of-house manager
As the person in a hotel who supervises
staff who deal directly with customers
- such as receptionists, porters and
concierges - you'll oversee front-desk
operations, set objectives, evaluate guest
satisfaction and manage budgets, policies
and procedures. Shift work is common.
What skills and qualifications do
I need? A degree or diploma in hotel
management is an advantage, as is any
experience of front-of-house operations
" Experience or
qualifications in
hospitality will
stand you in good
stead if you want
to be a concierge "
172 /// JOBS & CAREERS
170 JC Autumn 2020 Hospitality hotels FINAL v2.indd 172
04/12/2020 17:07
http://www.hotel-industry.com
Jobs and Careers Winter 2020/21
Table of Contents for the Digital Edition of Jobs and Careers Winter 2020/21
Contents
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https://europe.nxtbook.com/emp/EMP/jobsandcareerswinter2020/21/jobsandcareerswinter2020
https://europe.nxtbook.com/emp/EMP/yourbusinessmarch2020/yourbusinessmarch2020
https://europe.nxtbook.com/emp/EMP/YOUR_BUSINESS_Spring2019
http://europe.nxtbook.com/emp/EMP/2016SixnationsGuide
http://europe.nxtbook.com/emp/EMP/NationalExpress
http://europe.nxtbook.com/emp/EMP/SixNationFeb2015
http://europe.nxtbook.com/emp/EMP/National_Express_2013
https://www.nxtbookmedia.com