WINTER 2020 worker. They don't deliver treatment but support patients and their families with any worries or questions and can refer or signpost them to other support available. Cancer is a life-altering condition and can turn patients' lives upside down. Some will have a young family while others may have a complex situation, but everyone has their own story and support is key. The dedicated CNS is there to respond to the needs of the patient and family with face-to-face visits and video or phone calls. Patients also have access to our Care Bureau, a 24/7 telephone line manned by our in-house nurses. If anyone is feeling unwell or has any queries from a clinical perspective, these can be assessed over the phone using the UK Oncology Nursing Society tool to identify and triage patient symptoms. As with all contact with the patient, the consultant is kept in the loop as they remain accountable for their patient's care. Training and clinical safety We have 150 highly trained chemotherapy nurses who all have in-depth knowledge of the treatments they are giving. We run our own SACT course twice a year, which is accredited by Birmingham City University at master's and degree level. This not only provides career progression to nurses but also helps us to increase our team of skilled chemotherapy nurses. All our nurses are re-accredited annually to make sure they are still competent. This takes the form of study days and supervised practice. We have a team of SACT practice development nurses who support the nurses going through the course and those returning to practice. By investing in training, we can assure patients of a standardised practice with high-end care regardless of where they live. Patients really appreciate our personalised one-to-one care, and our nurses get a lot of satisfaction from it too and find their work really rewarding. It's a privilege to support people, in their own homes, during such a challenging time. For more information Email cancerservices@hah.co.uk Visit hah.co.uk/cancer JC Autumn 2020 Healthcare at Home jw4.indd 3 01/12/2020 22:17http://hah.co.uk/cancer