74 160 BUSINESS COURSES Want to boost your staff's business knowledge but don't know where to start? We look at the courses available 166 PRACTICAL COURSES 254 A WOMAN'S WORLD? We speak to female entrepreneurs to discover the challenges they face as they strive to succeed 174 STRIVE FOR DIVERSITY 258 OFFICE SPACE 178 IT SOLUTIONS Your workplace options, from coworking spaces to fully maintained business premises Good, reliable IT is crucial to any company. But how can you make sure yours is up to scratch? 266 SOCIAL ENTERPRISES 184 OUTSOURCING 270 FRANCHISING 188 LOOKING TO INDIA 276 WHERE TO WORK Feeling overwhelmed? These are the business functions you can let go of QX group CEO Frank Robinson on how to master outsourcing - and how he came to work with James Caan 192 PERFECT APPLICATIONS The software that can make your life easier, from payment providers to office application suites 198 CYBERSECURITY Protect your business by educating your staff about cyberattacks 202 TELECOMMUNICATIONS The best technology to help you speak with your clients and customers 292 Cut costs in these areas to help your business move on to the next level Get all the skills you need, from health and safety to IT and HR How hiring people from different backgrounds can boost your success 270 246 OFFICE ESSENTIALS 208 PENSIONS What is auto-enrolment and what are your responsibilities? 216 EMPLOYEE PERKS Ways to keep your staff contented The advantages of giving back to your community Buying into an established company can make sense What the different parts of the UK are offering to tempt business growth 282 GROW YOUR BUSINESS How to take the next step and scale your company for continued success 292 EXIT STRATEGY Put a plan in place now! 296 JAMES CAAN'S FAVOURITE UK COMPANIES The leading entrepreneur reveals the businesses that impress him the most 184 224 CORPORATE DAYS OUT Escape the office and boost morale 232 COACHING A business coach can prove a wise investment, plus staff training options 240 LOGISTICS Have you thought about how you'll get your products from A to B? 12 YB2020 Contents_F2.indd 13 13/02/2020 16:33