FOCUS : HOSPITALITY 6 TOP TRAITS TO SUCCEED IN HOSPITALITY Endless professionalism It doesn't matter at what level you're working, or what kind of day you're having, you have to give amazing service. Living by the adage that 'the customer is always right' takes patience, stamina and skill - it's vital to make sure your guests tell everyone about their fantastic experience and come back for more. So, what do you need to make it? High standards and attention to detail Words: Shelly Foster. Images: Getty Images, Shutterstock. Wage information provided by National Careers Service unless otherwise stated. Wherever you work, an eye for detail is essential - and can often make an unremarkable customer experience something special. Checking that plates that leave the kitchen are perfect, or predicting a customer's wishes are examples of how important those eagle eyes are. Ability to juggle Someone who can handle a multitude of different responsibilities at the same time is worth their weight in gold in this industry. Being organised and unflappable is key, whatever the environment and whatever your job. Listening skills Being able to listen properly is a real skill. The customer wants to know you've heard what they're asking for - it's not good enough to smile and nod before trotting out a rehearsed answer. Great communication skills with all You don't just have to be fantastic at communicating with your customers, it's crucial you can talk to your colleagues too. Bad communication in hospitality usually means disappointed customers and extra costs from wasted food or drinks. Teamwork Being able to work efficiently and professionally with other people - no matter what their job - is key. J O B S & C A R E E R S /// 1 5 9