"It makes me stop and think about the bigger picture" Lisa Brooklyn-Fuhres is group operations manager at Firmdale Hotels "After working in large corporate companies, I wanted to try something different so I chose Firmdale because the company has small, gorgeous hotels that aren't corporate. My first job in the company was deputy general manager at the Covent Garden hotel; I then moved to the Soho hotel as deputy general manager and then after several general manager posts I became group operations manager two years ago. My current role involves looking at how 108 /// JOBS & CAREERS the hotels operate, including standards, service and procedures to ensure we are always striving to be the best we can. "I had two amazing general managers who taught me the company. And because we are 'small', I have been able to learn with the different company directors - being able to ask questions directly when I did not know something. "It's a cliché, but every day is different - I love the diversity the role brings and I love that it really makes me stop and think about the bigger picture."