Jobs and Careers Autumn 2019 - 215

Our
Ourpeople
peopleare
arethe
thecore
coreofofeverything
everythingwe
wedo
do
Lakeland
Lakelandhas
hasbuilt
builtits
itsbusiness
businesson
onthe
theback
backofofstrong
strongvalues
values
that
thathold
holdtrue
truethroughout
throughoutevery
everyarea
areaofofoperation.
operation.Hard
Hard
work,
work,honesty
honestyand
andthese
thesecore
corevalues
valuescontinue
continueto
tomake
make
Lakeland
Lakelandan
anextraordinary
extraordinaryplace
placeto
towork
workas
aswell
wellas
asshop.
shop.
Every
Everycolleague
colleagueisistrusted
trustedwith
withthe
thefuture
futureofofthe
thebrand.
brand.So,
So,
wherever
whereveryou
youwork,
work,customer
customerfocus
focusisisalways
alwaysthe
thepriority.
priority.
Lakeland
Lakelandtakes
takesgreat
greatcare
careto
todiscover
discoverand
andrecruit
recruitpeople
people
with
withpotential
potential--people
peoplewith
withintegrity
integritywho
whoshare
shareits
itsvalues
values--
and
andthen
thenlook
lookafter
afterthem.
them.ItItwants
wantshappy
happycolleagues
colleagueswho
whoare
are
confident
confidentin
intheir
theirroles
rolesand
andwill
willgive
givethem
themall
allthe
thesupport
support
and
andtraining
trainingneeded,
needed,with
withopportunities
opportunitiesto
toadvance
advanceas
asthey
they
develop
developnew
newskills.
skills.

Everyperson
personin
inthe
thebusiness
businessisisimportant.
important.They
Theyhelp
help
Every
Lakelandcreate
createthe
theperfect
perfectshopping
shoppingexperience
experience
Lakeland
forits
itscustomers.
customers.
for
Oncesomeone
someonejoins
joinsLakeland,
Lakeland,we
wewant
wantthem
themto
tostay.
stay.
Once
Progresswith
withLakeland
Lakeland
Progress
Asaaretail
retailbusiness
businesswith
withits
itshead
headoffice
officeand
andflagship
flagshipstore
store
As
inWindermere,
Windermere,logistics
logisticsin
inKendal
Kendal(both
(bothin
inthe
theLake
Lake
in
District)and
andstores
storesnationwide,
nationwide,there
thereare
areplenty
plentyofof
District)
opportunitiesfor
forpeople
peoplewith
withpassion
passionto
tojoin
jointhe
theteam.
team.
opportunities
So,whatever
whateveryour
yourskills
skills--and
andwhether
whetheryou
youare
areinterested
interestedin
in
So,
finance,buying,
buying,marketing,
marketing,IT,
IT,logistics,
logistics,retail
retailor
orthe
the
finance,
callcentre
centre--you
youcan
cangrow
growaafantastic
fantasticcareer
careerat
atLakeland.
Lakeland.
call

Alison
AlisonTempest
Tempest

Operations
OperationsManager
Manager
Part
Partofofthe
theLakeland
LakelandTeam
Team
for
for44years
years

Q:
Q:How
Howlong
longhave
haveyou
youworked
workedfor
forLakeland?
Lakeland?
A:A:I Ijoined
joinedLakeland
LakelandininJanuary
January2015.
2015.

experience
experiencecame
cametotothe
thefore
foreagain
againand
andI Inow
nowhad
hadaaskill
skillset
setfor
foreither
either
distribution
distributionor
ore-commerce.
e-commerce.

Q:
Q:Tell
Tellus
usabout
aboutyour
yourfirst
firstrole
roleatatLakeland.
Lakeland.
A:A:I Iwas
wasoriginally
originallypart
partofofthe
theCo-ordinator
Co-ordinatorTeam
Teamfor
forthe
thedistribution
distributionside
sideofof
the
thewarehouse.
warehouse.We
Wewere
wereresponsible
responsiblefor
forinbound
inboundreceiving,
receiving,stock
stockholding,
holding,
picking
pickingstock
stockand
andsending
sendingtotostores
storesaround
aroundthe
theUK
UKand
andinternationally
internationally
and
andsupporting
supportingthe
thehome
homeshopping
shoppingside
sideofofthe
thedepartment.
department.As
Asaateam,
team,we
we
managed
managedabout
about120
120members
membersofofstaff,
staff,and
andthat
thatrose
rosetotoover
over200
200for
forthe
the
busiest
busiestperiod
periodnear
nearChristmas.
Christmas.

Q:
Q:What
Whatdoes
doesaatypical
typicalday
daylook
looklike
likefor
foryou?
you?
A:A:There
Thereisn't
isn'taatypical
typicalday,
day,isisthe
thehonest
honestanswer.
answer.The
Thebeginning
beginningofofthe
theweek
week
tends
tendstotobe
beanalysis
analysisofofbudgets
budgetsand
andtrends,
trends,and
andforward-facing
forward-facingplanning
planning
on
onworkload
workloadand
andlabour.
labour.I Ithen
thenhave
haveweekly
weeklymeetings
meetingswith
withthe
theteam
teamofof
Co-ordinators
Co-ordinatorsI Inow
nowmanage,
manage,the
theFacilities
FacilitiesManager
Managerand
andthe
theDistribution
Distribution
Centre
CentreManager
Managertotoensure
ensurewe
wehave
havevisibility
visibilityofofwhere
wherewe
weare
aretotoplan
planand
andthe
the
current
currentposition
positionon
onany
anyprojects
projectsor
ortrials.
trials.I Isupport
supportthe
theCo-ords
Co-ordsand
andTeam
Team
Leaders
Leaderson
onsite
siteas
asthey
theylook
lookafter
afterthe
the160
160people
peoplewith
withall
allthe
thenormal
normalpeople
people
admin
admintasks
tasksevery
everybusiness
businesshas.
has.

Q:
Q:What
Whatmakes
makesLakeland
Lakelandaaspecial
specialplace
placetotowork?
work?
A:A:I Ihave
havenever
neverworked
workedininaalarge
largeorganisation
organisationbefore,
before,only
onlyininmuch
much
smaller
smallerbusinesses
businesseswhere
whereyou
youtend
tendtotowear
weartwo
twoor
orthree
threehats
hatsunder
underone
one
job
jobdescription.
description.My
Myprevious
previousexperience
experiencehad
hadbeen
beeninine-commerce
e-commercesosothe
the
retail
retailand
anddistribution
distributionelement
elementwere
wereall
allnew
newtotome.
me.When
WhenI Ifirst
firststarted
startedatat
Lakeland
Lakelandititwas
wasaabit
bitoverwhelming,
overwhelming,as
aswe're
we'resplit
splitbetween
betweentwo
twosites
sitesand
and
going
goingtotohead
headoffice
officeused
usedtotofeel
feellike
likegoing
goingtotothe
theheadmaster's
headmaster'soffice!
office!But
ButI I
very
veryquickly
quicklyrealised
realisedthat
thatmy
mycolleagues
colleaguesworking
workingthere
therewere
werereally
reallyhelpful
helpful
and
andsupportive.
supportive.We
Weaavery
verylarge
largecommunity
communitysplit
splitacross
acrossthe
thecountry,
country,but
but
the
theone
oneconstant
constantfactor
factorisisthat
thateveryone
everyonecares
caresabout
abouteach
eachother
otherand
andthey
theyare
are
very
veryproud
proudofofthe
thebrand.
brand.They
Theywant
wantthe
thebest
bestfor
forLakeland
Lakelandand,
and,ininreturn,
return,
Lakeland
Lakelandsupports
supportsthem
themas
aspart
partofofthe
theteam,
team,not
notas
asan
anemployee.
employee.
Q:
Q:Tell
Tellus
ushow
howyou
yougot
gotwhere
whereyou
youare
aretoday.
today.
A:A:When
WhenI Ifirst
firstcame,
came,I Iknew
knewI Iwanted
wantedtotomove
moveup
upthrough
throughthe
thegrades
gradesand
and
positions
positionsas
asquickly
quicklyas
asI Icould.
could.InInthe
theSeptember
Septemberafter
afterI Istarted,
started,Lakeland
Lakeland
introduced
introducedtwo
twonew
newposition
positionfor
forOperations
OperationsManagers
Managersfor
foreach
eachdepartment
department
atatthe
theDC
DCand
andI Itook
tookmy
mychance
chanceand
andwas
wassuccessful.
successful.Whilst
WhilstI Icame
camewith
with
prior
priorknowledge,
knowledge,I've
I'velearned
learnedand
andgrown
grownthrough
throughthe
thelast
lastthree
threeyears
yearsas
as
everyone
everyoneininthe
thebusiness
businesshas
hassupported
supportedme
meand
andhelped
helpedtotofill
fillthe
thegaps
gapsinin
my
myexperience.
experience.The
Thewarehouse
warehouseisisnow
nowconsidered
consideredas
asone
onesite
siteand
andI'm
I'mthe
the
Operations
OperationsManager
Managerfor
forboth
bothdepartments
departmentssosomy
myprevious
previouse-commerce
e-commerce

One
Oneofofmy
myfavourite
favouriteparts
partsofofthe
theday
dayisiswhen
whenI Iget
gettotospeak
speakwith
withother
other
colleagues
colleaguesaround
aroundthe
thebusiness
business--from
fromstore
storemanagers
managerstotofinance
financetotothe
the
buying
buyingteam
team--and
andwe
welook
lookatathow
howwe
wecan
canhelp
helpeach
eachother.
other.
My
Myoffice
officecan
canbe
beaabusy
busyplace,
place,which
whichisisjust
justhow
howI Ilike
likeitit--aarange
rangeofof
questions,
questions,concerns,
concerns,issues
issuesand
andchallenges
challengesbut
butnormally
normallyI Iknow
knowwho
whototocall
call
totoget
getthe
theanswer!
answer!
Q:
Q:What
Whatisisyour
yourfavourite
favouriteLakeland
Lakelandproduct?
product?
A:A:I Ihave
haveaasweet
sweettooth
toothsosoit's
it'sthe
thefood
foodI Ilike,
like,especially
especiallyatatChristmas
Christmas--the
the
chocolate
chocolatemarzipan
marzipanhamper
hamperwould
wouldbe
beaadream
dreampresent
presentbut
butininterms
termsofofcore
core
range,
range,the
theLakeland
LakelandAir
AirFryer
Fryerfor
forquick
quickeasy
easyhealthy
healthycooking:
cooking:put
putititininand
and
turn
turnititon
onand,
and,ininno
notime,
time,tea
teaisisdone!
done!

lakeland.co.uk
lakeland.co.uk
workforlakeland.co.uk
workforlakeland.co.uk
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Jobs and Careers Autumn 2019

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