Aircraft Maintenance Technology - 37

Elliott Aviation's parts warehouse.

"Customers can approve squawks, share photos
and send communication with their project managers. This has been a very helpful communications tool,
especially when a customer is trying to remotely manage a major airframe inspection, large avionics retrofit
or a complete paint and interior event," Sahr explained.
Meeting the needs of their customers has been
critical to the success of Elliott since their earliest
beginnings and continuing to meet those needs are
what Sahr credits to the company's continued growth.
"One of the things that we've done consistently is put
a lot of focus on customers. Annually, we have a customer advisory board for getting customer feedback.
We also ensure that we drive high customer satisfaction scores on our surveys. We really look closely at
their feedback and work with customers to find out
how we could improve," Sahr said.
With eyes towards the future, Elliott is looking to
continue and grow the company. At the end of January,
Elliott reached a partnership agreement with investment group Summit Park, a private investment firm,
who took majority interest of Elliott Aviation on
January 31, 2020. "The partnership opens the door
for Elliott's growth plans," noted Sahr.
"The situation with COVID-19 has been challenging, not just for us, not just for the industry, but for
the world. The health and safety of our employees is
our number one priority and we have made some significant operational changes to mitigate any possible
transmission of the virus. We practice social distancing; we limit team sizes; we clean and disinfect aircraft
and workstations; we take extreme measures to do
what we can for everyone's safety. However, after we

all get through this challenge, we are definitely looking to continue to grow the business. One of the key
things we're looking to do is expand our geographic
footprint. We believe our brand is strong and would
be well served to be in some of the other geographic
regions in the United States. We're looking hard at
that opportunity right now," Sahr said.
"I think that there are a lot of opportunities for independent MROs like Elliot Aviation to provide great service and great quality to customers. There is definitely
a re-leveling of the amount of business out there. For
many facilities, it is going to be a challenge in the coming months, and maybe years. But I think that business
aviation will have a strong rebound," Sahr described.
"Our interior and paint business remains strong. There's
tremendous opportunity out there for aftermarket aircraft modification for paint and interior. The amount
of out of warranty aircraft that are still in service has
also grown, which represents tremendous opportunity
for independent MROs like Elliott."

An employee works
at wiring avionics.

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Aircraft Maintenance Technology

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