Aircraft Maintenance Technology - 9

financial situation when they graduate,"
explains Saxton. "It's kind of like we're
basing the credit on their future, not their
true credit history. It's more based on the
fact they get their A&P license, they're
going to get hired, they're going to get a
job and make decent money. They should
be able to pay their debt to the tools."
"Sonic came to us with a plan that
made toolboxes affordable for the students. And with financing that was
non-approval, they were carrying the
financing for the students because most
students could not qualify to finance an
expensive toolbox. And then, the school
kits that they were buying were insufficient for when they went out in the
real world and became employed," adds
Sasso. "The students are pretty happy
with the quality of the tooling and the
affordability of it. These are boxes that
have led them out into jobs."
And financing a student's tools isn't
the only novel approach Sonic takes
to help young mechanics on the rise.
They're bringing a millennial-mindset
to warranting and servicing tools.
"If you're buying from a tool truck and
you break something, the idea is that the
tool truck comes by and you can go on
the truck and exchange your tool for a
new tool. Where, with us, you literally
take a picture with your phone, send us
the picture and your shipping information, and we ship you a new tool based
on you saying the tool's dead. There's no
receipt that's required," Saxton explains.
Saxton says tools need not appear
physically broken in the picture to be
exchanged, giving the example of a
stripped out ratchet that would on the
outside appear fine.
"We're trusting you when you say it's
broken. So, within 24 hours of you sending
us that picture, we have a new tool that's
coming out to you," continues Saxton.
"The service aspect is huge, and with
the young folks today, being able to do it
from your phone and just take a picture
and send it in - they don't have to be
on hold with customer service, and they
don't have to be fighting with the guy

in the truck saying, 'No it really broke
this way.' They really don't have to do
that now. They just basically send the
picture in, and if Sonic wants the tool
back, they'll send a shipping label with

it. If not, they'll say, 'Get rid of the old
one, and here's your new one. Have a
good day,'" Sasso expounds.

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Aircraft Maintenance Technology

Table of Contents for the Digital Edition of Aircraft Maintenance Technology