March-April_2022 - 43

on how to troubleshoot a specific system, " he said. " It was out of
the scope of expertise for this one individual but he knew he could
rely on someone else in another part of the country. "
FEAM Aero currently uses the HoloLens internally and has plans
to roll it out to its customers in the future.
" The next phase would be where our customers' field tech support
would wear that and could guide our technicians on the field
to repair a system or issue, " he mentioned, noting this offers huge
benefits for the customer.
" This technology is helping our commitment to reducing recovery
time. And it translates into cost savings, as well. Instead of the
downtime of flying someone there to look face to face, they used the
technology to reduce cost and recovery time. That's a huge benefit
to the customer - getting that aircraft back to the customer and
producing revenue. "
Trainings
Diaz mentioned a lot of the experienced maintenance professionals
are leaving the industry and it's a challenge to pass knowledge
down to the new generation. The company added technology like
the HoloLens to combat this issue, but that's not the only improvement
it's made. Diaz said FEAM Aero dialed in its training programs
to ensure its maintenance professionals do high quality work and
stick around at the company for a long time.
" We really want to set up our employees for success. If you do
that, their morale is much higher because they're confident in what
they're doing. And that helps with retention and recruitment. If we
see an employee that really wants to go above and beyond and has
the aptitude and passion, we will put them into a higher level of
training. This can be anywhere from two weeks to a month and it
will give them a really good grasp of the systems that they're working
on to better troubleshoot and maintain the aircraft. "
FEAM Aero offers specialized training to its employees and has
some programs available for its airline customers, as well.
" We can provide anything from a level one or gen fam systems
course, and we can go as high as a level three or EASA B1 or B2 level
training course, " Diaz said. " We do have our FAA 145-approved training
program and we also have our EASA 147 training authorization. "
Current and Future Growth
FEAM Aero added new locations during its period of rapid growth
and it won't slow down anytime soon. The company recently
acquired a line maintenance operation in Europe, allowing it to
service customers on both sides of the Atlantic. Diaz said FEAM
Aero will keep expanding in Europe to offer a higher level of service
to its customers.
" One vendor that can support them in the US and across the
pond in Europe saves our customers from the headache of multiple
vendors. When things go south with a major AOG situation,
they can lean on FEAM Aero for that added insurance protection
for the on-wing AOG group. We can deploy teams within the
US and in Europe - wherever the need is. We'll have boots on
the ground anywhere between eight to 24 hours, " he concluded,
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FEAM Aero added between 250 and 300
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March-April_2022

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