NOVEMBER /DE CEMBER 2 O 2 1 C OV E R S T ORY 2022 C OLUMNS 4 EDITOR'S TAKEOFF A Time to Reconnect By Jennifer Wilberschied Guide to manufacturers, suppliers, distributors and service providers related to aircraft maintenance. Flip through this comprehensive directory, starting on page 14. 45 ARSA INSIGHT Fixing New Tech the Old Fashioned Way By Christian Klein 46 GAMA INSIGHT Strengthening Our Workforce for the Future By Pete Bunce 47 PROFESSIONALISM Declining Customer Service: An Opportunity for Our Industry? By Lisa Archameau 36 F E ATUR E S MRO FEATURE 36 Wheels Up for FixedPrice Overhauls By Jessica Purgett Follow us FACEBOOK facebook.com/AMTmagazine TWITTER @AMTmag LINKEDIN linkedin.com/groups/1760887 www.AviationPros.com 3 PRODUCT FOCUS: LUBRICANTS 4O Ask for the Grease By Rebecca Kanable DEPA R TMEN T S 8 Industry Inspection 49 Advertiser's Index 4O 5O PUBLISHER'S NOTE A Legacy We Built Together By Missy Zingsheimhttp://www.AviationPros.com http://www.facebook.com/AMTmagazine http://www.twitter.com/AMTmag http://www.linkedin.com/groups/1760887