CONTENTS: OCTOBER 2019 ON THE COVER: An interior by Citadel Completions. CITADEL COMPLETIONS LEFT: OFTENTIMES, a major refurbishment is coupled with a large maintenance check that requires the interior to be removed. CITADEL COMPLETIONS CO V ER S T OR Y COVER STORY: 8 Nip/Tuck: Aircraft Edition Interior refurbishments offer a more cost-effective alternative compared to purchasing a new or used aircraft for clients seeking to update an outdated and worn aircraft interior or fleet. Read what trends are driving the interiors market starting on page 8. By Jennifer Wilberschied 32 COL UMNS EDITOR'S VIEWPOINT 4 Changing of the Seasons By Ronald Donner BOMBARDIER BUSINESS AIRCRAFT ARSA INSIGHT FE AT UR ES 16 Staving Off Obsolescence 43 Only the Paranoid Survive: Overcoming Complacency INTERNATIONAL EDITOR'S SIGN OFF SPOTLIGHT By Christian Klein By Walker Jaroch 22 The Business of Biz-Jet Maintenance in Latin America By Ronald Donner COMMERCIAL/MRO 28 Airlines Need MROs to be More Like Pit Crews By Itsik Maaravi SAFETY 32 Stepping Up Ladder Safety By Kelly Kamlager CAPITAL EXPENDITURES 36 Time to Upgrade? By Jennifer Wilberschied 50 Refresh + Renew 22 By Jennifer Wilberschied PRODUCT UPDATE: IT & SOFTWARE 38 Browsing the Digital Library By Walker Jaroch FROM THE FAA 44 It Takes Teamwork to Identify Safety Challenges DEPA R T MEN T S 40 PRODUCT SHOWCASE 49 ADVERTISERS' INDEX By Bill Johnson PROFESSIONALISM 46 Can People be Trained to Become Better Service Providers? By Bob Hobbi 40 www.AviationPros.com 3http://www.AviationPros.com