Aircraft Maintenance Technology - 18

Carole Ann Angel, 32, Director of Client Services, STS Aviation Group, Jensen Beach, FL

C

arole Ann Angel isn't quite sure why she chose aviation. In a
way, it kind of chose her. Before she was hired to work with STS
Aviation Group as a client services representative, Angel was keenly
focused on completing her master's degree, but also needed a job.
"I never imagined myself doing this work before I started doing
it," she explained. "In fact, it was the people I would soon get to
know that made my decision to accept the position a relatively easy
one for me to make. Was it a risk for me to take on a new, full-time
role way back then while I was focused on school? Sure, but it's a
decision that catapulted my career and stoked an inner passion
for aviation; there is no way I will ever regret it."
When Angel started with STS Aviation Group, she was initially
assigned to its staffing division. This experience taught her the ins
and outs of the MRO world while also allowing her to cut her teeth
and learn what it takes to truly cultivate and nurture successful
client relationships.
Right now, in her role as the director of client services for the MRO
division, she oversees, trains and manages the client services team.
"Together, we focus on fostering a great customer/client experience
for the people and businesses we partner with, and we do our best
to nurture these relationships to maximize results, reduce fees and
ultimately, save our clients both time and money."

Mark Smith, group president of STS
Aviation Group has been a huge mentor for
Angel. "I came to STS Aviation Group green,
I'll admit, but over the course of my journey,
people like Mark have taken the time to not
only train me, but to inspire the best from me
each and every day," she explained. "That's
something I value dearly and I am profoundly
grateful to have had Mark's support over the
years.
Angel says she gives back by working hard for clients every day,
by training colleagues and by always being available to lend the
same level of time and attention that was given when she first
started. Teaching is one of the best ways to give back, she says,
and she will continue to embrace that.
"STS Aviation Group is my professional home, and I hope that
never changes," she said. "With that in mind, I don't think it's out
of bounds for me to say that one day I'd love to see myself sitting
in a shiny new board seat or staring out at the bay from a floor-toceiling window inside of an executive level office. What can I say?
I'm a determined woman."

AviationPros.com/company/10133965


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Aircraft Maintenance Technology

Table of Contents for the Digital Edition of Aircraft Maintenance Technology

Editor's Takeoff: The Young and the Restless
Industry Inspection
40 Under 40, Who Made the Cut?
Keeping Sharp on Blade Maintenance
Protect Others, Protect Yourself
Nimble at 65
Flightdocs' Journey Lands at ATP
How to Address Systemic Safety and Quality Issues
Professionalism: Owning Your Impact
ARSA: Maintenance Professionals Share Career Stories
Advertiser's Index
Shop Talk: Maintenance Records, or Lack There Of
Aircraft Maintenance Technology - 1
Aircraft Maintenance Technology - 2
Aircraft Maintenance Technology - 3
Aircraft Maintenance Technology - Editor's Takeoff: The Young and the Restless
Aircraft Maintenance Technology - 5
Aircraft Maintenance Technology - 6
Aircraft Maintenance Technology - 7
Aircraft Maintenance Technology - Industry Inspection
Aircraft Maintenance Technology - 9
Aircraft Maintenance Technology - 40 Under 40, Who Made the Cut?
Aircraft Maintenance Technology - 11
Aircraft Maintenance Technology - 12
Aircraft Maintenance Technology - 13
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Aircraft Maintenance Technology - 29
Aircraft Maintenance Technology - 30
Aircraft Maintenance Technology - 31
Aircraft Maintenance Technology - 32
Aircraft Maintenance Technology - 33
Aircraft Maintenance Technology - 34
Aircraft Maintenance Technology - 35
Aircraft Maintenance Technology - Keeping Sharp on Blade Maintenance
Aircraft Maintenance Technology - 37
Aircraft Maintenance Technology - 38
Aircraft Maintenance Technology - 39
Aircraft Maintenance Technology - 40
Aircraft Maintenance Technology - 41
Aircraft Maintenance Technology - Protect Others, Protect Yourself
Aircraft Maintenance Technology - 43
Aircraft Maintenance Technology - 44
Aircraft Maintenance Technology - 45
Aircraft Maintenance Technology - 46
Aircraft Maintenance Technology - 47
Aircraft Maintenance Technology - Nimble at 65
Aircraft Maintenance Technology - 49
Aircraft Maintenance Technology - 50
Aircraft Maintenance Technology - 51
Aircraft Maintenance Technology - 52
Aircraft Maintenance Technology - 53
Aircraft Maintenance Technology - Flightdocs' Journey Lands at ATP
Aircraft Maintenance Technology - 55
Aircraft Maintenance Technology - 56
Aircraft Maintenance Technology - 57
Aircraft Maintenance Technology - 58
Aircraft Maintenance Technology - 59
Aircraft Maintenance Technology - How to Address Systemic Safety and Quality Issues
Aircraft Maintenance Technology - 61
Aircraft Maintenance Technology - 62
Aircraft Maintenance Technology - Professionalism: Owning Your Impact
Aircraft Maintenance Technology - ARSA: Maintenance Professionals Share Career Stories
Aircraft Maintenance Technology - Advertiser's Index
Aircraft Maintenance Technology - Shop Talk: Maintenance Records, or Lack There Of
Aircraft Maintenance Technology - 67
Aircraft Maintenance Technology - 68
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