Aircraft Maintenance Technology - 61
THE FOUR A'S FRAMEWORK
Acknowledgment
Acknowledge the systemic
nature of safety and
quality issues!
Action
Take action without throwing
overboard Just Culture
principles!
Aperture
Open the aperture for
taking action as widely as
possible!
Assessment
Develop clear criteria for
assessing success!
well-advised to acknowledge the systemic
nature of safety and quality issues based on
data-driven clear and compelling evidence.
2. Action - Take action
without throwing overboard
Just Culture principles.
Once the systemic nature of particular
safety and quality issues has been acknowledged, appropriate preventive and corrective measures need to be devised and put
into place.
One of the pillars of credible and effective
safety and quality management are datadriven and no-holds-barred root cause
analyses. These should not fall victim to
non-data-driven guesses or politically
predetermined outcomes. Best solutions
for identified problems should be developed based on the outcome of the root
cause analysis. In general, systemic issues
usually require systemic solutions such as
adjustment of an organization's culture, HR
management principles, operations architecture, standard operating procedures or
resource base. More often than not, implementation of appropriate preventive and
corrective measures that address systemic
issues is a highly time-, effort- and costintensive undertaking. Organizations tackling systemic issues should beware of the
temptations of pursuing "fast, frictionless
and free fixes."
Accountability of leadership is a key
principle of good governance of any business. For those aviation businesses that are
subject to regulatory certification and oversight, it usually is a regulatory requirement.
In the context of addressing systemic safety
and quality issues, leadership accountability becomes particularly salient. However, it
is worthwhile emphasizing that organizational Just Culture principles should apply
to any employee, no matter how junior or
senior and no matter whether member of
the executive ranks or not.
3. Aperture - Open the aperture for
taking action as widely as possible.
When taking action to correct systemic
safety and quality issues, organizations
should cast their net as widely as possible.
Often, discovery of systemic problems
is triggered by specific incidents or accidents in a particular sub-unit of a larger
organization. For example, repeated postmaintenance findings of foreign objects
left behind in aircraft fuel tanks can be
a reflection of organizational culture or
standard operating procedure deficiencies
or non-compliances in a particular repair
station. Consequently, when implementing
preventive and corrective measures, attention tends to be focused on the sub-unit at
which a systemic problem has emerged in
the first place.
www.AviationPros.com
61
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Aircraft Maintenance Technology
Table of Contents for the Digital Edition of Aircraft Maintenance Technology
Editor's Takeoff: The Young and the Restless
Industry Inspection
40 Under 40, Who Made the Cut?
Keeping Sharp on Blade Maintenance
Protect Others, Protect Yourself
Nimble at 65
Flightdocs' Journey Lands at ATP
How to Address Systemic Safety and Quality Issues
Professionalism: Owning Your Impact
ARSA: Maintenance Professionals Share Career Stories
Advertiser's Index
Shop Talk: Maintenance Records, or Lack There Of
Aircraft Maintenance Technology - 1
Aircraft Maintenance Technology - 2
Aircraft Maintenance Technology - 3
Aircraft Maintenance Technology - Editor's Takeoff: The Young and the Restless
Aircraft Maintenance Technology - 5
Aircraft Maintenance Technology - 6
Aircraft Maintenance Technology - 7
Aircraft Maintenance Technology - Industry Inspection
Aircraft Maintenance Technology - 9
Aircraft Maintenance Technology - 40 Under 40, Who Made the Cut?
Aircraft Maintenance Technology - 11
Aircraft Maintenance Technology - 12
Aircraft Maintenance Technology - 13
Aircraft Maintenance Technology - 14
Aircraft Maintenance Technology - 15
Aircraft Maintenance Technology - 16
Aircraft Maintenance Technology - 17
Aircraft Maintenance Technology - 18
Aircraft Maintenance Technology - 19
Aircraft Maintenance Technology - 20
Aircraft Maintenance Technology - 21
Aircraft Maintenance Technology - 22
Aircraft Maintenance Technology - 23
Aircraft Maintenance Technology - 24
Aircraft Maintenance Technology - 25
Aircraft Maintenance Technology - 26
Aircraft Maintenance Technology - 27
Aircraft Maintenance Technology - 28
Aircraft Maintenance Technology - 29
Aircraft Maintenance Technology - 30
Aircraft Maintenance Technology - 31
Aircraft Maintenance Technology - 32
Aircraft Maintenance Technology - 33
Aircraft Maintenance Technology - 34
Aircraft Maintenance Technology - 35
Aircraft Maintenance Technology - Keeping Sharp on Blade Maintenance
Aircraft Maintenance Technology - 37
Aircraft Maintenance Technology - 38
Aircraft Maintenance Technology - 39
Aircraft Maintenance Technology - 40
Aircraft Maintenance Technology - 41
Aircraft Maintenance Technology - Protect Others, Protect Yourself
Aircraft Maintenance Technology - 43
Aircraft Maintenance Technology - 44
Aircraft Maintenance Technology - 45
Aircraft Maintenance Technology - 46
Aircraft Maintenance Technology - 47
Aircraft Maintenance Technology - Nimble at 65
Aircraft Maintenance Technology - 49
Aircraft Maintenance Technology - 50
Aircraft Maintenance Technology - 51
Aircraft Maintenance Technology - 52
Aircraft Maintenance Technology - 53
Aircraft Maintenance Technology - Flightdocs' Journey Lands at ATP
Aircraft Maintenance Technology - 55
Aircraft Maintenance Technology - 56
Aircraft Maintenance Technology - 57
Aircraft Maintenance Technology - 58
Aircraft Maintenance Technology - 59
Aircraft Maintenance Technology - How to Address Systemic Safety and Quality Issues
Aircraft Maintenance Technology - 61
Aircraft Maintenance Technology - 62
Aircraft Maintenance Technology - Professionalism: Owning Your Impact
Aircraft Maintenance Technology - ARSA: Maintenance Professionals Share Career Stories
Aircraft Maintenance Technology - Advertiser's Index
Aircraft Maintenance Technology - Shop Talk: Maintenance Records, or Lack There Of
Aircraft Maintenance Technology - 67
Aircraft Maintenance Technology - 68
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