Aircraft Maintenance Technology - 62

SYSTEMIC ISSUES

Dr. Marc Szepan
is a Lecturer at the
University of Oxford
Saïd Business School.
Previously, he was a
senior executive at Lufthansa. His
primary professional experience
has been in leading technical
and digital aviation businesses
based in Europe, Asia and the
U.S. He received his doctorate
from the University of Oxford.

However, due to the inherent nature of
systemic problems, it is unlikely that safety
or quality issues are confined to a single
domain within a larger organization. This
is particularly applicable to multi-divisional,
multi-site or multi-product businesses. For
example, in the case of a multi-site MRO with
one group-wide organizational culture and
process architecture, how likely is it that
occurrences of foreign objects left behind in
fuel tanks are limited to a single site? Or, in
the case of a multi-product OEM with shared
engineering resources and incentive system,

United States Postal Service
Statement of Ownership, Management, and Circulation
(Requester Publications Only)
1. Publication Title: AIRCRAFT MAINTENANCE TECHNOLOGY
2. Publication Number: 004-989
3. Filing Date: 9/15/2020
4. Issue of Frequency: Jan/Feb, March, Apr/May, Jun/Jul, Aug/Sep, October, Nov/Dec
5. Number of Issues Published Annually: 7
6. Annual Subscription Price: Free to Qualified
7. Complete Mailing Address of Known Office of Publication (Not Printer): Endeavor Business Media, LLC,
1233 Janesville Ave, Fort Atkinson, WI 53538
8.
9.

10.

Contact Person: Debbie Dumke
Telephone: 920-563-1763
Complete Mailing Address of Headquarters or General Business Office of Publisher (Not Printer): Endeavor Business Media, LLC,331 54th Ave N.,
Nashhville, TN 37209
Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor - Publisher: Missy Zingsheim, Endeavor Business Media, LLC 1233
Janesville Ave, Fort Atkinson, WI 53538 ; Editor: Jennifer Wilberschied, Endeavor Business Media, LLC 1233 Janesville Ave, Fort Atkinson, WI 53538 ;
Managing Editor: ,
Owner - Full name and complete mailing address: Endeavor Media Holdings I, LLC, 905 Tower Place, Nashville, TN 37205; Endeavor Media Holdings II, LLC,
905 Tower Place, Nashville, TN 37205

11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages or Other
Securities: None
12. Tax Status (For completion by nonprofit organizations authorized to mail at nonprofit rates) (Check one)
The purpose, function, and nonprofit status of this organization and the exempt status for federal income tax purposes: N/A
13. Publication Title: AIRCRAFT MAINTENANCE TECHNOLOGY
Average No. Copies
14. Issue Date for Circulation Data: August/September 2020
Each Issue During No. Copies of Single Issue Published
Preceding 12 Months
Nearest to Filing Date
15. Extent and Nature of Circulation
a. Total Number of Copies (Net press run)
27,319
26,732
b. Legitimate Paid and/or Requested Distribution (By Mail and Outside the Mail)
13,342
13,660
(1) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written
request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including
nominal rate subscriptions, employer requests, advertiser's proof copies, and exchange copies.)
(2) In-County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request
from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal
rate subscriptions, employer requests, advertiser's proof copies, and exchange copies.)
(3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested
Distribution Outside USPS®
c.

(4) Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail®)
Total Paid and/or Requested Distribution (Sum of 15b (1), (2), (3), and (4))

Nonrequested Distribution (By Mail and Outside the Mail)
(1) Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests
Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association
Requests, Names obtained from Business Directories, Lists, and other sources)
(2) In-County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3
years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests,
Names obtained from Business Directories, Lists, and other sources)
(3) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail,
Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail® or Package Services
Rates)
(4) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms
and Other Sources)

Total Nonrequested Distribution (Sum of 15d (1), (2), (3), and (4))

Total Distribution (Sum of 15c and 15e)

Copies not Distributed

Total (Sum of 15f and g)

Percent Paid and/or Requested Circulation (15c divided by 15f times 100)

3,647

3,747

0
17,307

0
17,089

9,024

9,229

603

9,627

9,274

26,934

26,363

385

369

27,319

26,732

64.26%

64.82%

16 Electronic Copy Circulation
a.

4,315

7,069

Total Requested and Paid Print Copies (Line 15c)+ Requested/Paid Electronic Copies (Line 16a)

21,622

24,158

Total Requested Copy Distribution Distribution(Line 15f) + Requested/Paid Electronic Copies

Requested and Paid Electronic Copies

31,249

33,432

69.19%

72.26%

(Line 16a)
d.

Percent Paid an/dor Requested Circulaltion (Both Print & Electronic Copies)
(16b diveded by 16c x 100)
x

I certify that 50% of all my distribution copies (electronic and print) are legitimate requests or paid copies:

17. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the:
issue of this publication.
18

Oct-20
Date

Debbie Dumke, Sr Audience Development Manager

9/15/20

I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who
omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including civil
penalties).

how likely is it that systemic design approach
deficiencies are limited to a single product?
When addressing systemic safety and
quality issues, aviation businesses would be
well-advised to open the aperture of their
efforts as widely as possible and not fall victim to a potentially gravely consequential
"single division, single site, single product
only" fallacy.

4. Assessment - Develop clear
criteria for assessing success.
Recognition of successful resolution of systemic problems is as important as recognition
of such systemic problems in the first place.
Organizations that have acknowledged
and have initiated action to correct systemic
problems need to have a clear definition of
success. There should be clear and auditable
criteria for assessing if a given problem has
been fixed for good. In the case of aviation
businesses that are subject to regulatory certification and oversight, at a minimum, such
criteria are driven by compliance with regulatory standards and requirements. Of course,
any aviation business can decide to set the
bar against which its measures its safety and
quality performance to a level higher than
mandated by regulatory requirements.
To invoke an aviation analogy, recognition that one has cleared hazardous weather
and can safely return to one's planned flight
path is as important as detecting and avoiding hazardous weather in the first place.
Such determination is best based on clearly
defined, data-driven criteria rather than on
improvised, ad-hoc hunches.

Avoidance of Adverse
Consequences
Correcting systemic safety and quality issues
can be one of the most challenging leadership endeavors. Failure to address systemic
safety and quality problems with the right
sense of urgency and level of resource dedication can result in grave moral, reputational
and financial consequences. The Four A's for
addressing systemic safety and quality issues
outlined above are intended to be a potentially helpful tool for leaders of aviation and
other safety-critical businesses to avoid these
consequences.

PS Form 3526-R, July 2014

OCTOBER 2020

AIRCRAFT MAINTENANCE TECHNOLOGY

Aircraft Maintenance Technology

Table of Contents for the Digital Edition of Aircraft Maintenance Technology