OC T OBE R 2 O 2 1 32 C OV E R S T ORY 4O Under 4O: Who Took the Prize? Some were born into aviation, while others landed here by surprise. However they arrived, their passion shines bright. Read who inspired them to join aviation maintenance, starting on page 6. F E ATUR E S TECH SPOTLIGHT 32 Mitigating Risks with the Right Safety Management System By Laurie Weller SPECIAL FEATURE 38 Taking Stock of the Supply Chain By Walker Jaroch MRO PROFILE 44 Customer Satisfaction Above All Else By Jessica Prugett Follow us FACEBOOK facebook.com/AMTmagazine TWITTER @AMTmag LINKEDIN linkedin.com/groups/1760887 www.AviationPros.com 3 PRODUCT FOCUS: TOOLS AND TOOL STORAGE 5O Technological Transformation By Jessica Purgett BONUS FEATURE 58 Being a Professional AMT Means Knowing Your Tools By Scott Steward 5O 44 DEPA R TMEN T S 55 Advertiser's Index C OLUMNS 4 EDITOR'S TAKEOFF You're the Inspiration By Jennifer Wilberschied 56 ARSA INSIGHT What We Can Learn By Brett Levantohttp://www.AviationPros.com http://www.facebook.com/AMTmagazine http://www.linkedin.com/groups/1760887