September-October 2022 - 22

SPECI AL FEATURE
In the preplanning stage, clients are walked through all aspects, including what the latest design trends
are as they can impact possible resale value.
ELLIOTT AVIATION
what work has been previously done, what materials
the customer might want used and more.
" We want to talk through it, " said Meghan Welch,
director of paint and interior sales, Elliott Aviation.
" We either invite them to our facility, help them
understand the process, meet with them face to face
to start to develop that relationship. Or we can also
do it through a Zoom call or meet with them at their
facility. Whatever works best for them. "
Whatever the venue, the meeting is tailored to
the specific customer's aircraft and includes the ins
and outs and possibilities for their refurbishments.
Welch said they want to make sure the customer has
all the information possible, including what some
of the latest design and style trends out there are,
which can help with resale value down the road.
" We want to make sure that customers understand
what their different options may be, because
To complete
refurbishments on time,
multiple departments
must work in conjunction.
DUNCAN AVIATION
we never want them to say, 'I wish I would've known.'
We always want them to say, 'I'm glad that I knew all
my options and made these selections accordingly.'
So, we really want to make sure we outlined what
all the different capabilities, modifications, opportunities
are for their refurbishment, " Welch said.
This pre-planning stage is one of the most crucial
parts of the refurbishment process, and these days
needs to take place earlier and earlier.
" You have to preplan and in a lot of cases it's a
challenge because we don't know what the market's
going to do in two months. We don't know what the
market's going to do in a year. And you don't know
if your business is going to grow in a year or stay
stagnant for a year. And you base your decisions
on what you're going to do in the aircraft based off
of that. We really appreciate that our clients are
understanding that there is a requirement to hold
capacity six months out, eight months out, and this
will change. I've been doing this for a while and I
haven't seen this amount of work booked out this
far, but clients understand that you have to start
thinking and scheduling early, " Bajo said.
Client involvement doesn't just end at the planning
stages. Often customers will be brought in
during the midst of the process to give their opinion.
" We like to have our customers have direct access
to our employees, so they can ask the question. We
don't want to ever do this in a vacuum without the
customer's input. We like their input. We want
them to be a part of it. So, they feel better about the
22 SEPTEMBER/OCTOBER 2022
AIRCRAFT MAINTENANCE TECHNOLOGY

September-October 2022

Table of Contents for the Digital Edition of September-October 2022

Back in the Black
Industry Inspection
The Costs of Ground Damage
The Ins and Outs of NDT
Interior Refurbishments Without the Headache
Heston MRO Continues to Grow
Maintenance Records in the 21st C
Mid-terms: Some Seats Matter More
The Importance of the General & Business
M18 FUEL ¼" Blind Rivet Tool with ONE-KEY
Advertiser’s Ind
September-October 2022 - 1
September-October 2022 - 2
September-October 2022 - 3
September-October 2022 - Back in the Black
September-October 2022 - 5
September-October 2022 - Industry Inspection
September-October 2022 - 7
September-October 2022 - 8
September-October 2022 - 9
September-October 2022 - The Costs of Ground Damage
September-October 2022 - 11
September-October 2022 - 12
September-October 2022 - 13
September-October 2022 - 14
September-October 2022 - 15
September-October 2022 - 16
September-October 2022 - 17
September-October 2022 - The Ins and Outs of NDT
September-October 2022 - 19
September-October 2022 - Interior Refurbishments Without the Headache
September-October 2022 - 21
September-October 2022 - 22
September-October 2022 - 23
September-October 2022 - 24
September-October 2022 - 25
September-October 2022 - Heston MRO Continues to Grow
September-October 2022 - 27
September-October 2022 - 28
September-October 2022 - 29
September-October 2022 - 30
September-October 2022 - 31
September-October 2022 - Maintenance Records in the 21st C
September-October 2022 - Mid-terms: Some Seats Matter More
September-October 2022 - The Importance of the General & Business
September-October 2022 - 35
September-October 2022 - M18 FUEL ¼" Blind Rivet Tool with ONE-KEY
September-October 2022 - 37
September-October 2022 - 38
September-October 2022 - 39
September-October 2022 - 40
September-October 2022 - 41
September-October 2022 - Advertiser’s Ind
September-October 2022 - 43
September-October 2022 - 44
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