Airport_Business_June-July_2019 - 22

COVER STORY
Sherry Stein, head of technologies
for the Americas for Sita, said there is an
increased demand for self-service options
for travelers, which is driving a shift in
the marketplace.
"In 2017, we asked our airline and
airport partners what projects they had
underway looking at biometrics and
single token travel and there were about

30 percent of the airlines and airports that
were looking at single token travel," she
said. "That jumped exponentially over
the last year to more than 70 percent of
those providers because 92 percent of
travelers have said they'd be willing to
participate in a process like that."
Stein said the capabilit y of
implementation of self-service in North

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American airports is there. Biometrics
and facial recognition technology
matured significantly in recent years, but
there are still regulatory hurdles.
"The last airport in the U.S. was built
in 1995 and it was built before 9/11, before
the introduction of TSA and those security
processes, so there's a lot of rework and
rethinking that has to take place about
how those processes all come to bear
and become part of that integrated and
automated self-service type of a solution,"
she said. "I'm not sure we'll ever see a day
where people can walk through without
having to have their bags screened, but if
we can get closer to that or have a higher
number of trusted travelers and known
travelers, then that does become viable."
Tony Chapman, director of product
management for airport systems at
Collins Aerospace, said biometrics
is growing beyond its initial uses as
the technology has matured. Airport
technology has changed and bandwith
has become cheaper.
"Biometrics, the technology as a
whole has increased in accuracy rates
and performance while at the same time
the cost has come down dramatically,"
he said.
Christopher Gilliand, director of
innovation, travel solutions for the
Vancouver Airport Authority, said the
BorderExpress system was developed
when processing times started to reach
two to three hours at YVR doing the
busy travel months.
In February, the Canada Border
Service Agency (CBSA) updated its
border security requirements to include
fingerprint capture for travelers who have
a visa to enter the country.
"The use of biometrics in other
parts of our airports and operations will
continue to allow us to increase the
amount of passengers using our facilities
without having to build new facilities,"
Gilliland said. "We're going to be able
to get people through quicker and with
a better customer experience."
Benji Hutchinson, vice president
of federal operations for NEC Corp.
of America, said biometrics play a key
role in the discussions surrounding the
customer experience in the airport by
taking away friction points in the traveler
journey through the terminal to the hold
area in an efficient manner.
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Airport_Business_June-July_2019

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