Airport_Business_June-July_2019 - 23

COVER STORY
"There's a big discussion going
on about frictionless, seamless travel
and how do we make that customer
journey, that customer experience better
through the implantation of some of
these processes so we can decrease the
friction, decrease the point of which
where somebody needs to interact with
a machine or a human being or security
official or a line or a queue," he said. "A
lot of these airports and airlines and other
stakeholders are wanting to decrease
the friction. We've got a whole new
generation of people who are comfortable
with mobile technology and interacting
with different platforms and they want
a better experience.
"They don't want to be stopped; they
want to move seamlessly."
Hutchinson cited Delta Air Line's
biometrics program in Terminal F at
Hartsfield-Jackson Atlanta International
Airport as a successful example of how
biometrics can work to better the
experience. You can show up for an

Having facial
and fingerprint
biometric
identification
enhances security
and provides quick
identification of
travelers.
VANCOUVER AIRPORT AUTHORITY

Biometric programs
can range from
an iPad device to
larger gated areas.
METROPOLITAN WASHINGTON
AIRPORTS AUTHORITY

international flight, check in to the flight
at the kiosk using your face. Then you
can drop your bag and do automatic bag
drop off using your face again.
Your face is used to process through
security and then board your plane,
meaning you don't need to pull out a
passport or boarding pass.

AviationPros.com/12417964

JUNE/JULY 2019 \ AVIATIONPROS.COM / 23


http://www.flagshipinc.com http://www.AviationPros.com/12417964 http://www.AVIATIONPROS.COM

Airport_Business_June-July_2019

Table of Contents for the Digital Edition of Airport_Business_June-July_2019

Inside the Fence
Industry Update
A Forward Look Into the Past
The Rise of Secondary Airports
Not Your Parents' Boarding Bridge
Find Success in Fuel Training
A Stream of New Revenue Management
Media Relations After an Accident: Are You Ready?
Airport Guru
Legal Matters
Product Focus
Airport_Business_June-July_2019 - 1
Airport_Business_June-July_2019 - 2
Airport_Business_June-July_2019 - 3
Airport_Business_June-July_2019 - 4
Airport_Business_June-July_2019 - 5
Airport_Business_June-July_2019 - Inside the Fence
Airport_Business_June-July_2019 - 7
Airport_Business_June-July_2019 - Industry Update
Airport_Business_June-July_2019 - 9
Airport_Business_June-July_2019 - A Forward Look Into the Past
Airport_Business_June-July_2019 - 11
Airport_Business_June-July_2019 - 12
Airport_Business_June-July_2019 - 13
Airport_Business_June-July_2019 - The Rise of Secondary Airports
Airport_Business_June-July_2019 - 15
Airport_Business_June-July_2019 - Not Your Parents' Boarding Bridge
Airport_Business_June-July_2019 - 17
Airport_Business_June-July_2019 - 18
Airport_Business_June-July_2019 - 19
Airport_Business_June-July_2019 - 20
Airport_Business_June-July_2019 - 21
Airport_Business_June-July_2019 - 22
Airport_Business_June-July_2019 - 23
Airport_Business_June-July_2019 - 24
Airport_Business_June-July_2019 - 25
Airport_Business_June-July_2019 - Find Success in Fuel Training
Airport_Business_June-July_2019 - 27
Airport_Business_June-July_2019 - 28
Airport_Business_June-July_2019 - 29
Airport_Business_June-July_2019 - A Stream of New Revenue Management
Airport_Business_June-July_2019 - 31
Airport_Business_June-July_2019 - 32
Airport_Business_June-July_2019 - 33
Airport_Business_June-July_2019 - Media Relations After an Accident: Are You Ready?
Airport_Business_June-July_2019 - 35
Airport_Business_June-July_2019 - Airport Guru
Airport_Business_June-July_2019 - 37
Airport_Business_June-July_2019 - Legal Matters
Airport_Business_June-July_2019 - 39
Airport_Business_June-July_2019 - Product Focus
Airport_Business_June-July_2019 - 41
Airport_Business_June-July_2019 - 42
Airport_Business_June-July_2019 - 43
Airport_Business_June-July_2019 - 44
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Airport_Business_June-July_2019 - 64
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