COVER STORY "There's a big discussion going on about frictionless, seamless travel and how do we make that customer journey, that customer experience better through the implantation of some of these processes so we can decrease the friction, decrease the point of which where somebody needs to interact with a machine or a human being or security official or a line or a queue," he said. "A lot of these airports and airlines and other stakeholders are wanting to decrease the friction. We've got a whole new generation of people who are comfortable with mobile technology and interacting with different platforms and they want a better experience. "They don't want to be stopped; they want to move seamlessly." Hutchinson cited Delta Air Line's biometrics program in Terminal F at Hartsfield-Jackson Atlanta International Airport as a successful example of how biometrics can work to better the experience. You can show up for an Having facial and fingerprint biometric identification enhances security and provides quick identification of travelers. VANCOUVER AIRPORT AUTHORITY Biometric programs can range from an iPad device to larger gated areas. METROPOLITAN WASHINGTON AIRPORTS AUTHORITY international flight, check in to the flight at the kiosk using your face. Then you can drop your bag and do automatic bag drop off using your face again. Your face is used to process through security and then board your plane, meaning you don't need to pull out a passport or boarding pass. AviationPros.com/12417964 JUNE/JULY 2019 \ AVIATIONPROS.COM / 23http://www.flagshipinc.com http://www.AviationPros.com/12417964 http://www.AVIATIONPROS.COM