Airport_Business_June-July_2019 - 24

"You wouldn't have to start and stop,"
he said. It wouldn't be like standing
in front of the machine for five to 10
seconds. It would be less than two
Feedback from the program has been
very positive, Hutchinson said. It even
cut the loading time in half for an A380.
"People tend to enjoy or appreciate
the tradeoff of their data in this particular
instance of an opt-in perspective for a
more security and convenience," he said.
Increasing passenger volumes at
airports creates a challenge. Stein said so

many security processes remain manual
or paper-driven, so a lot of work is still
needed to better integrate the technology.
"If you create an experience that
creates a value proposition for the traveler,
they're definitely willing to opt-in," she
Stein said early adopters of
technology have driven the initial
growth of new technology in airports.
With more digital natives traveling
and consuming, she said there's an
expectation there will be capabilities to
utilize a smart phone in an airport. By

using the tools they're already utilizing in
other parts of their lives, she said it makes
them more willing to opt into a program.
"There's also the speed and efficiency
in processing times that also brings,"
Stein said. "Most people, if given the
option of a longer line or a shorter line
are going to choose the shorter one."
Hutchinson said biometrics are
a benefit to smaller airports as well
given the additional layers of security
it provides. Humans have a 50 percent
chance of properly identifying someone
in a picture they don't know who is in

Security issues are rampant throughout the travel and
transportation industry and are especially troubling
for airports and airlines. As passengers and cargo move
within and between countries, there are seemingly
endless opportunities for identity theft, bankcard fraud,
data privacy breaches, cyberattacks and other threats.
Today's consumer is highly aware of and concerned
about all these risks. The Unisys Security Index,
the only recurring snapshot of security concerns
conducted globally, gauges the attitudes of consumers
on a wide range of security-related issues. The 2018
results showed that security concerns globally among
individuals continue to hold at the highest level ever
since 2007, the first time the global Unisys Security
Index was fielded.
To provide the customer experience that consumers
expect and demand, airports and airlines must
understand where and why security concerns exist and
take steps to proactively address and alleviate risk.


resulted in an eclectic mix of systems that cannot be
easily integrated with each other or with emerging
solutions and software.

international travel - simply adds to the tension since a
consumer would not, in that case, be able to "opt out"
of providing this data.

The lack of integration makes it difficult to guard
against intrusions. For example, hackers can gain access
to the loyalty database through passenger applications,
smart devices used by employees or customers, and
unsecured connections. This places airlines and airports
in an unenviable position. They cannot limit data
access because that would negatively impact their
own revenue and operations as well as the consumer
experience, but unlimited data access brings with it
unacceptable levels of risk.


Data privacy is another area of concern for consumers.
In the report "Future of the Airline Industry 2035"
put out by the International Air Transport Association
(IATA) and the School of International Futures (SOIF),
one of the major drivers of change identified was the
tension between data privacy and surveillance. The
report states:

Among consumers, the highest security concerns
are those where people feel they may have the
least amount of personal control: Identity Theft and
Bankcard Fraud. Globally, people surveyed are more
concerned about Identity Theft (68 percent seriously
concerned) or Bankcard Fraud (66 percent seriously
concerned) than they are about possible physical harm
related to Disasters/Epidemics (53 percent seriously
concerned) or Personal Safety (50 percent seriously

"Advances in connectivity and sensor networks are
likely to empower citizens by providing real-time
accountability and transparency. At the same time,
privacy and surveillance are likely to be high on the list
of military and government concerns over the next two
decades. How much privacy will people be willing to
give up in return for convenience, economic benefit,
and security? For corporations, data breaches and
cybercrime may require new measures to protect data;
privacy itself could become a valuable commodity."

Airlines retain such personal information and more in
their own loyalty databases and use it daily to market
to consumers, promote ancillary sales, facilitate online
transactions and record passenger preferences. The data
is constantly being shared between airports, partners,
vendors and government agencies to optimize the
passenger experience. Consumers interact with and add
to this data with every tap on their mobile devices and
with each purchase.

Airports and airlines need to confront this tension head
on. For instance, consider biometrics. On the one hand,
consumers appreciate the fact that biometric solutions
have the potential to streamline the passenger
experience and facilitate seamless travel. Such
technologies also provide protection against terrorist
attacks by identifying potential bad actors through
biometric analysis.

The risk of identity theft and fraud exists in large part
within airlines and airports because point solutions
have been deployed over the years to provide new
functions and services to keep pace with customer
demands and expectations. These solutions have

Connected devices are multiplying exponentially within
airlines and airports, bringing both opportunity and
risk. The Unisys Security Index noted that consumers
largely support the use of connected devices globally.
However, data security has become a rising concern,
forcing many to rethink the wisdom of sharing
information among these devices.

On the other hand, biometric technologies record
personal data which must be stored securely, and
many consumers are unconvinced that airlines and
airports are equipped to protect their networks from
being hacked. The fact that such biometric data may
become a requirement for travel - particularly for


Relevant to airlines and airports, almost three-quarters
(74 percent) of survey participants indicated that they
would support a sensor in their luggage and a mobile
application to tell them if their luggage has been
unloaded and what carousel it will be on.
To maximize the opportunities that connected devices
provide - such as the ability to track luggage or to
facilitate pet travel by allowing owners to monitor
their pets before, during, and after a flight - airports
and airlines must demonstrate that they can protect
the data that these devices draw on, generate, and
With anxieties growing about national, financial,
internet, and personal security, airlines and airports
need to lead with security. Those airlines and airports
that are best prepared to protect their customers'
data without adding any inconvenience will be wellpositioned for the digital future of air travel.
Dheeraj Kohli is Vice President and the Global
Head of Travel and Transportation for Blue
Bell-based Unisys Corporation. He can be
reached at



Table of Contents for the Digital Edition of Airport_Business_June-July_2019

Inside the Fence
Industry Update
A Forward Look Into the Past
The Rise of Secondary Airports
Not Your Parents' Boarding Bridge
Find Success in Fuel Training
A Stream of New Revenue Management
Media Relations After an Accident: Are You Ready?
Airport Guru
Legal Matters
Product Focus
Airport_Business_June-July_2019 - 1
Airport_Business_June-July_2019 - 2
Airport_Business_June-July_2019 - 3
Airport_Business_June-July_2019 - 4
Airport_Business_June-July_2019 - 5
Airport_Business_June-July_2019 - Inside the Fence
Airport_Business_June-July_2019 - 7
Airport_Business_June-July_2019 - Industry Update
Airport_Business_June-July_2019 - 9
Airport_Business_June-July_2019 - A Forward Look Into the Past
Airport_Business_June-July_2019 - 11
Airport_Business_June-July_2019 - 12
Airport_Business_June-July_2019 - 13
Airport_Business_June-July_2019 - The Rise of Secondary Airports
Airport_Business_June-July_2019 - 15
Airport_Business_June-July_2019 - Not Your Parents' Boarding Bridge
Airport_Business_June-July_2019 - 17
Airport_Business_June-July_2019 - 18
Airport_Business_June-July_2019 - 19
Airport_Business_June-July_2019 - 20
Airport_Business_June-July_2019 - 21
Airport_Business_June-July_2019 - 22
Airport_Business_June-July_2019 - 23
Airport_Business_June-July_2019 - 24
Airport_Business_June-July_2019 - 25
Airport_Business_June-July_2019 - Find Success in Fuel Training
Airport_Business_June-July_2019 - 27
Airport_Business_June-July_2019 - 28
Airport_Business_June-July_2019 - 29
Airport_Business_June-July_2019 - A Stream of New Revenue Management
Airport_Business_June-July_2019 - 31
Airport_Business_June-July_2019 - 32
Airport_Business_June-July_2019 - 33
Airport_Business_June-July_2019 - Media Relations After an Accident: Are You Ready?
Airport_Business_June-July_2019 - 35
Airport_Business_June-July_2019 - Airport Guru
Airport_Business_June-July_2019 - 37
Airport_Business_June-July_2019 - Legal Matters
Airport_Business_June-July_2019 - 39
Airport_Business_June-July_2019 - Product Focus
Airport_Business_June-July_2019 - 41
Airport_Business_June-July_2019 - 42
Airport_Business_June-July_2019 - 43
Airport_Business_June-July_2019 - 44
Airport_Business_June-July_2019 - 45
Airport_Business_June-July_2019 - 46
Airport_Business_June-July_2019 - 47
Airport_Business_June-July_2019 - 48
Airport_Business_June-July_2019 - 49
Airport_Business_June-July_2019 - 50
Airport_Business_June-July_2019 - 51
Airport_Business_June-July_2019 - 52
Airport_Business_June-July_2019 - 53
Airport_Business_June-July_2019 - 54
Airport_Business_June-July_2019 - 55
Airport_Business_June-July_2019 - 56
Airport_Business_June-July_2019 - 57
Airport_Business_June-July_2019 - 58
Airport_Business_June-July_2019 - 59
Airport_Business_June-July_2019 - 60
Airport_Business_June-July_2019 - 61
Airport_Business_June-July_2019 - 62
Airport_Business_June-July_2019 - 63
Airport_Business_June-July_2019 - 64