Airport_Business_June-July_2019 - 28

SOPs match the actual training being
done. When the airlines update their
fuel manuals to changing regulations,
he says his team then updates its manual,
and so on.
Fire safety is a starting point for fuel
training but determining nozzle pressure
for a 737 isn't.
"Just the awareness of being at an
FBO, on the airport and around fueling
equipment has to be first," Lindner notes,
adding the supervisor needs to make sure
the new employee has a good head on his
shoulders while on the ramp.

Step by Step
Classroom training comes first, says
Kastelitz. Students must have a passing
grade of at least 80 percent in the
modules, which covers eight days. His
classroom portion covers every aspect of
fuel training, from reviewing equipment
such as filters, meters and valves, then
goes into fire safety training. Kastelitz
says this is very important training,
also required by the FAA and used in

Swissport's locations worldwide.
"The fueler learns to put out a fire,
what type of fire extinguishers to use
and spill control," he explains.
He then says that much of the
training regarding fueling planes truly
relates to safety, and that message is
shared from day one. From ref lective
apparel to mobile equipment, Kastelitz
says the fueling area of an aircraft is very
congested and employees must know
how to use safety devices, but also make
sure the aircraft is 100 percent safe, by
focusing on quality assurance checks.
This and more are covered in
classroom training, and from there,
fuelers must complete airline training, go
through every module to learn aircraft
types and each unique plane's fueling
"We're trying to make sure whoever
is sent out to fuel an airplane is 100
percent confident and actually knows
what they're doing," he says.
Swissport recertifies its fuelers every
year, then up to three years for airline


training, depending on the airline's
requirements. Sublett says it's about the
same for SACjet's trio of locations.
After intense classroom training
comes intense on-the-job learning, which
lasts up to 15 to 20 days, depending on
how the student is progressing, Kastelitz
explains. The length of this also depends
on how many airlines they are working
with at a given airport. The company
calls its airside trainers "coaches" and
once the student becomes very confident,
the classroom trainers head out to make
sure that person is ready to be on their

Final Thoughts
These professionals saw the days of VHS
tape training videos for fueling education,
so online training from NATA has been
a big deal. They agree it works well, and
the Safety 1st program is improving every
year and is very important to their fueling
Sublett says the classroom, online
training modules followed by practical,
hands-on training has worked really well
for SACjet.
"When they get out on the ramp,
things resonate better with them and
once they're involved in the process, it
makes more sense," he points out.
With so many planes and fueling
nuances, he explains that training
will never be fully completed and that
it's an ongoing process, with serious
repercussions if not taken seriously. So,
he wants his employees to also be trained
to ask questions and come to others when
they aren't sure.
"Training is always an explanation of
why we do things," Sublett adds. "You
have your book and list of things, but
you really have to help them understand
why we are wearing 100 percent cotton
clothes, bonding the aircraft, etc. I could
tell them to attach the bonding cable to
the plane every time they fuel, but has
anyone told them what would happen
if they don't?"
Regardless of employees or changing
regulations, Lindner says having a
constant, well-defined training program
and someone to oversee it is key. He
believes that having the "constants" is the
"best" best practice a small-town FBO
or the largest operations in the business
could have. 



Table of Contents for the Digital Edition of Airport_Business_June-July_2019

Inside the Fence
Industry Update
A Forward Look Into the Past
The Rise of Secondary Airports
Not Your Parents' Boarding Bridge
Find Success in Fuel Training
A Stream of New Revenue Management
Media Relations After an Accident: Are You Ready?
Airport Guru
Legal Matters
Product Focus
Airport_Business_June-July_2019 - 1
Airport_Business_June-July_2019 - 2
Airport_Business_June-July_2019 - 3
Airport_Business_June-July_2019 - 4
Airport_Business_June-July_2019 - 5
Airport_Business_June-July_2019 - Inside the Fence
Airport_Business_June-July_2019 - 7
Airport_Business_June-July_2019 - Industry Update
Airport_Business_June-July_2019 - 9
Airport_Business_June-July_2019 - A Forward Look Into the Past
Airport_Business_June-July_2019 - 11
Airport_Business_June-July_2019 - 12
Airport_Business_June-July_2019 - 13
Airport_Business_June-July_2019 - The Rise of Secondary Airports
Airport_Business_June-July_2019 - 15
Airport_Business_June-July_2019 - Not Your Parents' Boarding Bridge
Airport_Business_June-July_2019 - 17
Airport_Business_June-July_2019 - 18
Airport_Business_June-July_2019 - 19
Airport_Business_June-July_2019 - 20
Airport_Business_June-July_2019 - 21
Airport_Business_June-July_2019 - 22
Airport_Business_June-July_2019 - 23
Airport_Business_June-July_2019 - 24
Airport_Business_June-July_2019 - 25
Airport_Business_June-July_2019 - Find Success in Fuel Training
Airport_Business_June-July_2019 - 27
Airport_Business_June-July_2019 - 28
Airport_Business_June-July_2019 - 29
Airport_Business_June-July_2019 - A Stream of New Revenue Management
Airport_Business_June-July_2019 - 31
Airport_Business_June-July_2019 - 32
Airport_Business_June-July_2019 - 33
Airport_Business_June-July_2019 - Media Relations After an Accident: Are You Ready?
Airport_Business_June-July_2019 - 35
Airport_Business_June-July_2019 - Airport Guru
Airport_Business_June-July_2019 - 37
Airport_Business_June-July_2019 - Legal Matters
Airport_Business_June-July_2019 - 39
Airport_Business_June-July_2019 - Product Focus
Airport_Business_June-July_2019 - 41
Airport_Business_June-July_2019 - 42
Airport_Business_June-July_2019 - 43
Airport_Business_June-July_2019 - 44
Airport_Business_June-July_2019 - 45
Airport_Business_June-July_2019 - 46
Airport_Business_June-July_2019 - 47
Airport_Business_June-July_2019 - 48
Airport_Business_June-July_2019 - 49
Airport_Business_June-July_2019 - 50
Airport_Business_June-July_2019 - 51
Airport_Business_June-July_2019 - 52
Airport_Business_June-July_2019 - 53
Airport_Business_June-July_2019 - 54
Airport_Business_June-July_2019 - 55
Airport_Business_June-July_2019 - 56
Airport_Business_June-July_2019 - 57
Airport_Business_June-July_2019 - 58
Airport_Business_June-July_2019 - 59
Airport_Business_June-July_2019 - 60
Airport_Business_June-July_2019 - 61
Airport_Business_June-July_2019 - 62
Airport_Business_June-July_2019 - 63
Airport_Business_June-July_2019 - 64