Airport_Business_June-July_2019 - 4

TABLE OF CONTENTS

20 COVER
STORY
An Eye on Biometrics

Biometric recognition is
becoming one of the most
powerful tools airports can use
to increase security and improve
the traveler experience.

FEATURES

10 A Forward Look Into the Past
Bent Wing Flight Services honors the roots of the Fernandina Beach
Municipal Airport while building a unique landmark on Amelia Island.

10

14 The Rise of Secondary Airports
As air travel increases, smaller airports need to consider how they address
customer needs.

16 Not Your Parents' Boarding Bridge

26

Gone are the days of uncomfortable metal tubes as airports upgrade the
boarding bridge experience for air carrier and passenger alike with new
technology and great views.

26 Find Success in Fuel Training
With so many planes and fueling nuances, training is an ongoing process
and has serious repercussions if not taken seriously.

30 A Stream of New Revenue Management

30
SOCIAL MEDIA
FACEBOOK
facebook.com/AirportBusiness
LINKEDIN
linkedin.com/groups/1466267
TWITTER
@ABToday

Look to the cloud and the latest updates in revenue management to keep
on top of your airport's finances.

34 Media Relations After an Accident: Are You Ready?
Has our society become so litigious that we cannot sincerely apologize for a
genuine mistake without causing additional liability for our company?

DEPARTMENTS
6
8
36
38
40

Inside the Fence
Industry Update
Airport Guru
Legal Matters
Product Focus

4 \ AIRPORTBUSINESS / JUNE/JULY 2019


http://www.facebook.com/AirportBusiness http://www.linkedin.com/groups/1466267 http://www.twitter@ABTpday

Airport_Business_June-July_2019

Table of Contents for the Digital Edition of Airport_Business_June-July_2019

Inside the Fence
Industry Update
A Forward Look Into the Past
The Rise of Secondary Airports
Not Your Parents' Boarding Bridge
Find Success in Fuel Training
A Stream of New Revenue Management
Media Relations After an Accident: Are You Ready?
Airport Guru
Legal Matters
Product Focus
Airport_Business_June-July_2019 - 1
Airport_Business_June-July_2019 - 2
Airport_Business_June-July_2019 - 3
Airport_Business_June-July_2019 - 4
Airport_Business_June-July_2019 - 5
Airport_Business_June-July_2019 - Inside the Fence
Airport_Business_June-July_2019 - 7
Airport_Business_June-July_2019 - Industry Update
Airport_Business_June-July_2019 - 9
Airport_Business_June-July_2019 - A Forward Look Into the Past
Airport_Business_June-July_2019 - 11
Airport_Business_June-July_2019 - 12
Airport_Business_June-July_2019 - 13
Airport_Business_June-July_2019 - The Rise of Secondary Airports
Airport_Business_June-July_2019 - 15
Airport_Business_June-July_2019 - Not Your Parents' Boarding Bridge
Airport_Business_June-July_2019 - 17
Airport_Business_June-July_2019 - 18
Airport_Business_June-July_2019 - 19
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Airport_Business_June-July_2019 - 24
Airport_Business_June-July_2019 - 25
Airport_Business_June-July_2019 - Find Success in Fuel Training
Airport_Business_June-July_2019 - 27
Airport_Business_June-July_2019 - 28
Airport_Business_June-July_2019 - 29
Airport_Business_June-July_2019 - A Stream of New Revenue Management
Airport_Business_June-July_2019 - 31
Airport_Business_June-July_2019 - 32
Airport_Business_June-July_2019 - 33
Airport_Business_June-July_2019 - Media Relations After an Accident: Are You Ready?
Airport_Business_June-July_2019 - 35
Airport_Business_June-July_2019 - Airport Guru
Airport_Business_June-July_2019 - 37
Airport_Business_June-July_2019 - Legal Matters
Airport_Business_June-July_2019 - 39
Airport_Business_June-July_2019 - Product Focus
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