Airport Business_May-June_2021 - 34

PRODUCT PROFILE
AUTHOR Jessica Purgett
THE TECH BEHIND Clean Restrooms
Trax Analytics' smart restroom system helps airports develop cleaning
schedules and operational plans for restrooms and other key touchpoints.
The COVID-19 pandemic shone a light on the
importance of cleaning. Trax Analytics' smart
restroom system collects data in airport
restrooms to help operational teams create
cleaning plans and support an airport-wide datadriven
cleaning approach. The system can also
help plan future airport improvement projects.
" A lot of airports and facility
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management companies are utilizing
our smart restroom module to have an
understanding of when to clean, how to
clean and where to clean, " said Patrick
Trevino, vice president of sales and
marketing for Trax Analytics.
" COVID has definitely
emphasized the importance
of cleanliness, disinfecting,
the importance of people
feeling safe in a facility and
all that being said, our system
is designed to accommodate
t ho se dema nd s , " he
cont inued, cit ing the
technology can analyze all
touchpoints in a restroom,
monitor consumables and give frontline
workers the information required
to perform their cleaning tasks effectively.
The smart restroom system tracks a
number of key performance indicators
(KPIs) like passenger throughput,
passenger feedback, how and when
employees clean restrooms and more.
Airports can export reports on this data
or see the data on live dashboards.
Each airport's needs are different,
which is why Trax Analytics offers fully
customizable plans to its customers. Some
airports choose to give each employee
their own smart device to monitor their
cleaning while others opt for Bluetooth
technology in the form of BLE badges
and lanyards.
" One of the greatest values of our
system is it's both software and hardware
agnostic, " Trevino said. " It's not a onesize-fits-all
solution. We work closely
with the client to identify their unique
use cases and draft a plan to help improve
their operations. If the operation calls
for everyone to have a device, then we
can use that process and that workflow.
If that's not feasible to an airport, there
are other solutions that we offer. "
The smart restroom system can be
fitted to the needs of larger-scale airports
or smaller airports, according to Trevino.
Large hub airports like HartsfieldJackson,
LaGuardia and the Houston
Airport System are all using Trax
Analytics' smart restroom technology;
and smaller airports are beginning to
express interest as well.
" One of the biggest misconceptions
when somebody hears the terms data
analytics, system integrations, or IoT, is
that it has to be a massive investment
upfront and ongoing. However, the
opposite can be true, " Trevino said. " We
have successfully provided customized
modules and solutions for clients who
are just looking to begin their process of
digitalizing their cleaning operations. A
large portion of our clients plan to start
small and then grow into larger-scale IoT
programs and our teams are experts at
managing that process for them. "
The smart restroom system is not
only used to measure the cleanliness
of restrooms but can also aid in airport
planning projects.
" Since our system is able to monitor
activity of staff as they go in and out
of restrooms, live passenger traffic and
cleaning durations, that data can be
effectively used to understand the amount
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34 \ AIRPORTBUSINESS / MAY/JUNE 2021
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