Airport Business - 20

SEATING MATTERS
Make the right choice
Paul Williams, CEO of Zoeftig, said
airports should give due consideration
to comfort, durability, maintainability,
cleanliness, size and density. Often
there are conf lictions between these
areas such as comfort and durability.
"We also consult with the airport
or airline to understand their passenger
profiles, passenger f low and boarding
processes to provide the most suitable
product type, conf igurations and
layout," he said.
Williams said normally, when the
task of maintaining the existing seating
becomes a major issue, it's at that time
that the passenger complaints and
satisfaction take a negative turn. As such,
airports should listen to their passenger
feedback as this will quickly tell them
when it's time to change the seats.
Williams said it's not unusual to see
conf licts internally between passenger
experience/customer services, facilities and
maintenance and the commercial needs.

"Airports depend on passengers
spending money, however, passengers
need to feel both welcome and cared for
with good provision of seating in the
correct location," he said. "Passengers
do not want to feel the pressure that
they should be making a concession
purchase before being able to take a
seat."
Januska said they did the evaluation
of the current seats and when they
were able to determine they could be
updated to meet designs of the new
seats, it showed they could pursue
changes while saving budget.
"It met our requirements and we
could do this and it was going to be
substantially less cost. It was an easy
decision," he said.
Williams said there are many
new materials available, from organic
upholstery that can be easily recycled at
the end of its life to metal replacement
composites that require less energy
to manufacture and are also easily

ALIS: the new go-to airside asset registration,
tracking and maintenance solution for airports
ALIS - ADB SAFEGATE's new digital asset
tracking, inspection and service solution
- helps airports easily register airside
assets using GPS data, electronically
schedule and track maintenance, and
record maintenance and inspection tasks
in compliance with FAA standards.
8:30 AM

Map
View

Map view provides the perfect
workflow between airside operations
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observations reporting, operations
can capture the exact location, status
and even photos of the asset and
immediately upload it to ALIS for
maintenance scheduling.

recyclable. It's simply a matter of
specifying the individual needs at
the beginning of the process and
determining what's important to the
airport/client.
"There are always new ideas coming
along that we are asked to incorporate
within our seating," he said. "Our
message is: Keep it simple and ensure
any technology incorporated is easily
upgraded as the airport is investing
in the seating for probably a period
of twenty years as we know that
technology is constantly evolving."
As far as current trends go, there is
a leaning at present towards less formal
linear seating. However, with most of
the existing less formal seating products
currently available in the market, one
of the greatest issues this brings to an
airport is adhering to the rules and
regulations they are targeted on with
seat density requirements.
Mercer said when picking new
seating for your gate hold areas, it's

AIRSIDE LOCATION-BASED INSPECTION AND SERVICE

ALIS can also be
integrated with an
electronic wrench for
accurate, ergonomic
torque inspections of AGL
fixtures. It easily integrates
torque measurements and
photometric measurement
reports to provide a
complete view of the
asset's status.
ALIS gives airports
increased visibility of
airside assets, helping
them plan and schedule
preventive maintenance,
or undertake corrective
maintenance more quickly,
to reduce downtime and
significantly improve
operational availability.
adbsafegate.com

AviationPros.com/10132415

20 \ AIRPORTBUSINESS / AUGUST/SEPTEMBER 2019


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Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence
Industry Update
RS&H Plans King County Airport for Boeing 777x Arrival
Time to Reorganize – Why U.S. Airports Need to Adapt their Organizations to Meet Industry Changes
Avoid a Battered Display: Indoor and Outdoor Digital Signage Enclosure Protect from Theft, Storms and More
Pick Your Seat
What We Need to Know About Electric Hand Drying
Changing Camera Technology Boosts Airport Security
The Right Light
Self-Service Takes Hold in the Future of Airport Concessions
What is the difference Between an SMS and an SMS?
Washington Watch
Ready for Takeoff: Airports Becoming the New Lifestyle Hubs
Product Focus
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - 5
Airport Business - Inside the Fence
Airport Business - 7
Airport Business - Industry Update
Airport Business - 9
Airport Business - RS&H Plans King County Airport for Boeing 777x Arrival
Airport Business - 11
Airport Business - Time to Reorganize – Why U.S. Airports Need to Adapt their Organizations to Meet Industry Changes
Airport Business - 13
Airport Business - Avoid a Battered Display: Indoor and Outdoor Digital Signage Enclosure Protect from Theft, Storms and More
Airport Business - 15
Airport Business - 16
Airport Business - 17
Airport Business - Pick Your Seat
Airport Business - 19
Airport Business - 20
Airport Business - 21
Airport Business - What We Need to Know About Electric Hand Drying
Airport Business - 23
Airport Business - Changing Camera Technology Boosts Airport Security
Airport Business - 25
Airport Business - 26
Airport Business - 27
Airport Business - The Right Light
Airport Business - 29
Airport Business - 30
Airport Business - 31
Airport Business - Self-Service Takes Hold in the Future of Airport Concessions
Airport Business - 33
Airport Business - 34
Airport Business - 35
Airport Business - What is the difference Between an SMS and an SMS?
Airport Business - 37
Airport Business - Washington Watch
Airport Business - Ready for Takeoff: Airports Becoming the New Lifestyle Hubs
Airport Business - Product Focus
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - 44
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