Airport Business - 3

TABLE OF CONTENTS

20 CAOVER
STORY
Private Affair

Port Authority embraces
P3 development for
Newark's new ConRAC
facility.

FEATURES

10	 The FBO Customer Experience Beyond COVID-19
FBOs are taking steps to provide the best customer experience possible in
the midst of the pandemic.

12	 Switching Seats: COVID-19's Impact on the Terminal
COVID-19 has changed the world with airports feeling the brunt of the
impact. To draw passengers back and meet health protocols, airports are
making changes to their seating and terminal layouts.

18	 Data Security and Privacy at Commercial Airports
26	 Creating Quality Customer Service

12
28

Keeping customers comfortable and loyal is an easier said than done job,
requiring an FBO be customer service-focused from top to bottom.

28	 Designing the 'Airport of the Future'
What will the world's airports look like in a post-pandemic age? Advanced
technology will have a say.

30	 Will Peer-to-Peer Car Sharing be the Next Disruptor?
Car sharing has created another layer of ground transportation questions
and issues for airports in North America.

32	 An Airport Takes Off
A North Carolina firm flies high using new technology on a major
expansion.

36	Proactive Technology Strategies for Airlines to Succeed
Post COVID-19
Airlines need to act quickly today to plan for the future to reduce the impact
on customers, employees, stakeholders, operations and bottom lines.

38	Looking to Upgrade Your Sustainability Practices? Ask
These Questions First

DEPARTMENTS
6	 Inside the Fence
8	 Industry Update

36
SOCIAL MEDIA
FACEBOOK
facebook.com/AirportBusiness
LINKEDIN
linkedin.com/groups/1466267
TWITTER
@ABToday

35	 Totally Boggus
40	 Product Focus

AUGUST | SEPTEMBER 2020 \ AVIATIONPROS.COM / 3


http://www.facebook.com/AirportBusiness http://www.linkedin.com/groups/1466267 http://www.twitter.com/ABToday http://www.AVIATIONPROS.COM

Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence: Statistically Speaking...
Industry Update
The FBO Customer Experience Beyond COVID-19
Switching Seats: COVID-19's Impact on the Terminal
Data Security and Privacy at Commercial Airports
A Private Affair
Creating Quality Customer Service
Designing the 'Airport of the Future'
Will Peer-to-Peer Car Sharing be the Next Disruptor?
An Airport Takes Off
Totally Boggus: Clearing the Air
Proactive Technology Strategies for Airlines to Succeed Post COVID-19
Looking to Upgrade Your Sustainability Practices? Ask These Questions First
Product Profile: Runway Reliability - Stable Soils Make the Difference
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - 5
Airport Business - Inside the Fence: Statistically Speaking...
Airport Business - 7
Airport Business - Industry Update
Airport Business - 9
Airport Business - The FBO Customer Experience Beyond COVID-19
Airport Business - 11
Airport Business - Switching Seats: COVID-19's Impact on the Terminal
Airport Business - 13
Airport Business - 14
Airport Business - 15
Airport Business - 16
Airport Business - 17
Airport Business - Data Security and Privacy at Commercial Airports
Airport Business - 19
Airport Business - A Private Affair
Airport Business - 21
Airport Business - 22
Airport Business - 23
Airport Business - 24
Airport Business - 25
Airport Business - Creating Quality Customer Service
Airport Business - 27
Airport Business - Designing the 'Airport of the Future'
Airport Business - 29
Airport Business - Will Peer-to-Peer Car Sharing be the Next Disruptor?
Airport Business - 31
Airport Business - An Airport Takes Off
Airport Business - 33
Airport Business - 34
Airport Business - Totally Boggus: Clearing the Air
Airport Business - Proactive Technology Strategies for Airlines to Succeed Post COVID-19
Airport Business - 37
Airport Business - Looking to Upgrade Your Sustainability Practices? Ask These Questions First
Airport Business - 39
Airport Business - Product Profile: Runway Reliability - Stable Soils Make the Difference
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - 44
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