Airport Business - 22

COVER STORY
screens. Mayers said ATL gets about
the 390-foot bridge connecting the U.S.
2,000 feedbacks per day now compared
and Mexico between terminals at TIJ
to upwards of 10,000 during the pre- to ensure an efficient and safe passage.
pandemic era when substantially more
The solution to this issue came in the
travelers were going through the
form of facial recognition software and
terminal. Travelers will still be able to
video analytics.
touch the devices, but a touchless option
Eric Hess, senior director of product
gives more people a chance to report
management, security and surveillance
concerns.
for RealNetworks, said when a traveler
" We're doing everything we need to
reaches the first checkpoint, cameras
do to take care of them from a health and
capture a facial image. Once they reach
safety perspective, " he said. " If someone
the subsequent checkpoints, cameras
doesn't like these germs, how can we get
search for the new enrollments to
to hear from them too. "
capture how it long it takes them. While
Story said the company added new
it does use facial recognition, he said it's
devices to the atrium of ATL asking
completely anonymous and images are
questions to travelers about the airport's
kept for a limited time.
" We're not a VMS, " Hess said.
safety and hygiene measures. They kept
it to a quick survey and they can rotate " When an individuals go past a particular
set of cameras, we're able to capture a
the questions.
" The way the airport has it running, face and store that image in a temporary
database and at a later time when they
they've got three different questions, so
each time a different one is picked, so
pass another one of the cameras that's
they're getting multiple key performance
doing the recognition against this
indicators from one device, " Story said. temporary database, that's when were
" But not only does the screen still react to
able to calculate the enrollment time, a
touch, we can adjust the length of time it
subsequent capture time and determine
takes to recognize a thumbs up or down. " the total traversal time. "
The airport is testing it with plans
Otay-Tijuana Venture LLC chose
with rolling out more data collection
SAFR from RealNetworks' video
in the concessions spaces as well. The
analytics technology to be used
devices will be moved to different
throughout the San Diego - Tijuana
locations to see how it's working.
terminal in order to optimize operations
The airport purchased 12 devices
and improve passenger flow.
The cross border bridge is a
on top of the two already used in the
hub for many daily situations where
testing, but 102 of ATL's bathrooms
technology, process and people work
are monitored with an Avius survey
together to create a safe and efficient
device. All of the existing systems can
be upgraded via a software upgrade and
passenger experience. AI video analytics
replacing the faceplate. Some existing
technology ensures CBX staff have
actionable data as they monitor passenger
systems at restrooms will be upgraded
to see how receptive travelers are.
flows and make real-time decisions.
" Our assumption is it will be
Travelers are wearing facemasks
fantastic, but with everything we like
en mass while traveling during the
to go with a crawl, walk, run approach, " pandemic, but Hess said they're able
Story said. " We don't want to annoy
to overcome this issue. The SAFR 3.0
passengers. " ngers. "
program can capture more than 90
percent of faces while wearing a mask.
A Recognized Solution
It a lso recog n izes un iquely
to a Challenge in
identifying characteristics of the face,
Tijuana
so they can focus in on those instead of
When operators of the Cross Border
the area covered by the mask.
Xpress (CBX) at Tijuana International
" Our algorithms have been developed
Airport (TIJ) needed more information
to be able to improve recognition when
about how travelers move, they turned
persons are wearing masks, " he said.
to technology to find a solution.
Hess said a couple of cameras needed
CBX officials wanted to know how
to be upgraded. The server sits alongside
long it takes for travelers to move across
the existing VMS and all it needs to

22 \ AIRPORTBUSINESS / DECEMBER 2020

To engage
with Gestures,
customers stand
in front of a
kiosk terminal,
show a thumbs
up for a good
experience
or a thumbs
down to report
a negative
experience.
AVIUS

connect with the cameras are their IP
address and password information. It
can also be pulled directly from existing
VMS platforms, which can allow the
return of metadata for security officials.
Hess recom mended air por ts
looking for a facial recognition software
determine what business purpose it
would serve, determine if there's a
reason other persons would need to
be identified and also understand the
government regulations surrounding
facial recognition in the community.

Biometrics New Role
Fort Lauderdale International Airport
(FLL) recently installed biometric
boarding at its gates to better
accommodate its travelers. This allows
passengers to board aircraft with
biometrics at the airport.
Spirit Airlines is the first carrier at
FLL to start boarding its international
f lights using the touchless procedures.
Passengers are verif ied to depart
when they step in front of one of new
" Biopods " from ICM Airport Technics,
an Amadeus company, installed at 14
of Spirit's traditional departure gates in
Terminal 4.
Each Biopod has a high-resolution
3D camera and encrypted connectivity
to the CBP Traveler Verification System
(TVS), where the image captured at the



Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence: Once in a Lifetime
Industry Update
Hindsight is 20/20
Remote Airport Deploys Open Platform Video to Monitor Facilities, Secure Operations, Connect wth Clients
Airport Guru: General Aviation Airports: A National Asset
Mitigating Public Safety Risks – Let's Fly Again!
Contact Tracing and COVID-19 Technology Best Practices
Cover Story: Less Touch, More Travel
Taking to the Sky in 2021
Are We Over Disinfecting Airports?
Airport Security in the Age of COVID
The New Norms of Aviation Catering
Safe and Secure Travel in the Age of COVID
Legal Matters: Single FBO Airports: Is There an Impermissible Exclusive Right? What Can You Do About It?
Product Profile: A Customizable Fueling Experience
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - Inside the Fence: Once in a Lifetime
Airport Business - Industry Update
Airport Business - 7
Airport Business - 8
Airport Business - 9
Airport Business - Hindsight is 20/20
Airport Business - 11
Airport Business - Remote Airport Deploys Open Platform Video to Monitor Facilities, Secure Operations, Connect wth Clients
Airport Business - 13
Airport Business - Airport Guru: General Aviation Airports: A National Asset
Airport Business - 15
Airport Business - Mitigating Public Safety Risks – Let's Fly Again!
Airport Business - 17
Airport Business - Contact Tracing and COVID-19 Technology Best Practices
Airport Business - 19
Airport Business - Cover Story: Less Touch, More Travel
Airport Business - 21
Airport Business - 22
Airport Business - 23
Airport Business - 24
Airport Business - Taking to the Sky in 2021
Airport Business - Are We Over Disinfecting Airports?
Airport Business - 27
Airport Business - Airport Security in the Age of COVID
Airport Business - 29
Airport Business - The New Norms of Aviation Catering
Airport Business - 31
Airport Business - 32
Airport Business - 33
Airport Business - Safe and Secure Travel in the Age of COVID
Airport Business - 35
Airport Business - 36
Airport Business - 37
Airport Business - Legal Matters: Single FBO Airports: Is There an Impermissible Exclusive Right? What Can You Do About It?
Airport Business - 39
Airport Business - Product Profile: A Customizable Fueling Experience
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - 44
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