Airport Business - 23

COVER STORY
boarding gate is matched against the
images stored by the CBP.
Betros Wakim, senior vice president,
Americas, IT, for Amadeus, said the
company has focused on creating a
frictionless passenger experience from
curb to airplane seat for several years.
" The queuing aspect in our airports
has been a challenges, especially because
of the COVID, " Wakim said. " We're
seeing the strategy they we put together
a few years ago is helping us now to solve
unanticated problems around us. "
The pandemic has pushed more
airports to look at technology to protect
travelers. Using touchless technology
reduces queuing and keeps people from
touching surfaces, therefore reducing the
risk of contact with the virus.
" Airports are investing. At the
same time, they're making sure their
investment is going to survive past
COVID, " Wakims said.
Christopher Forrest, vice president
of airport systems for Collins Aerospace,
said the first challenge facing airports is
keeping travelers safe and still efficient as
possible during the curb to gate journey.
They can't add processes with a lot of
cost or extra processing time. They also
need an adjustable solution to handle the
post-COVID world.
" They want the f lexibility that if
they had increases in passengers they
can quickly adapt to that, but not have
a permanent infrastructure that isn't
f lexible, " Forrest said. " And if they
have a decrease in passengers, they can
quickly adapt and scale down both their
infrastructure and their costs related to
passenger traffic.
The industry is accelerating its
move to cloud-based computing due in
part to the pandemic. Forrest said it's a
more cost-effective solution because it's
a shared infrastructure. It can also change
the business model by adjusting costs
based on how often the service is used.
" Traditional IT, an infrastructure
upgrade could be a four- to nine-month
upgrade to upgrade the systems within
the airport environment, " Forrest said.
" Now with cloud computing, it's more of
a dev-ops. It's quick upgrades, you can
do most of it remote and in a short time. "
R IO g a le ã o - Tom Jobi m
International Airport (GIG) uses several
Collins systems, such as AirPlan, AirDB,

AirVue, PAS (Public Announcement
System), VeriPax and BICs (Baggage
Input Console). Marcio Sager, operations
manager for GIG, said the airport is
seeing passenger terminals growing in
size and commercial demands associated
with the operational aspects increasing.
This creates a need for an intelligent
behind-the-airport resource allocation.
AirPlan provided artificial intelligence
that assists and performs the resource

allocation based on a pre-defined score
registered with the AirPlan rule database.
" This enables you to add all the
resource allocation parameters to the
database and AirPlan will suggest the
best resource allocation, " Sager said.
" The capabilities are infinite. Another
challenge was to have a system capable
of integrating with all other existing
technologies at the airport, which proved
to be easy and efficient with AirPlan. "

2015 Cobus 2700s
Airport Buses for Sale
6 buses total
In stock and ready
to ship.
For a quote please call
844-213-9233

www.xcedgse.com
AviationPros.com/11535271

DECEMBER 2020 \ AVIATIONPROS.COM / 23


http://www.xcedgse.com http://www.AviationPros.com/11535271 http://www.AVIATIONPROS.COM

Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence: Once in a Lifetime
Industry Update
Hindsight is 20/20
Remote Airport Deploys Open Platform Video to Monitor Facilities, Secure Operations, Connect wth Clients
Airport Guru: General Aviation Airports: A National Asset
Mitigating Public Safety Risks – Let's Fly Again!
Contact Tracing and COVID-19 Technology Best Practices
Cover Story: Less Touch, More Travel
Taking to the Sky in 2021
Are We Over Disinfecting Airports?
Airport Security in the Age of COVID
The New Norms of Aviation Catering
Safe and Secure Travel in the Age of COVID
Legal Matters: Single FBO Airports: Is There an Impermissible Exclusive Right? What Can You Do About It?
Product Profile: A Customizable Fueling Experience
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - Inside the Fence: Once in a Lifetime
Airport Business - Industry Update
Airport Business - 7
Airport Business - 8
Airport Business - 9
Airport Business - Hindsight is 20/20
Airport Business - 11
Airport Business - Remote Airport Deploys Open Platform Video to Monitor Facilities, Secure Operations, Connect wth Clients
Airport Business - 13
Airport Business - Airport Guru: General Aviation Airports: A National Asset
Airport Business - 15
Airport Business - Mitigating Public Safety Risks – Let's Fly Again!
Airport Business - 17
Airport Business - Contact Tracing and COVID-19 Technology Best Practices
Airport Business - 19
Airport Business - Cover Story: Less Touch, More Travel
Airport Business - 21
Airport Business - 22
Airport Business - 23
Airport Business - 24
Airport Business - Taking to the Sky in 2021
Airport Business - Are We Over Disinfecting Airports?
Airport Business - 27
Airport Business - Airport Security in the Age of COVID
Airport Business - 29
Airport Business - The New Norms of Aviation Catering
Airport Business - 31
Airport Business - 32
Airport Business - 33
Airport Business - Safe and Secure Travel in the Age of COVID
Airport Business - 35
Airport Business - 36
Airport Business - 37
Airport Business - Legal Matters: Single FBO Airports: Is There an Impermissible Exclusive Right? What Can You Do About It?
Airport Business - 39
Airport Business - Product Profile: A Customizable Fueling Experience
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - 44
https://www.nxtbook.com/endeavor/airportbusiness/march-april-2024
https://www.nxtbook.com/endeavor/airportbusiness/january-february-2024
https://www.nxtbook.com/endeavor/airportbusiness/november-december-2023
https://www.nxtbook.com/endeavor/airportbusiness/september-october-2023
https://www.nxtbook.com/endeavor/airportbusiness/july-august
https://www.nxtbook.com/endeavor/airportbusiness/may-june-2023
https://www.nxtbook.com/endeavor/airportbusiness/march-april-2023
https://www.nxtbook.com/endeavor/airportbusiness/january-february-2023
https://www.nxtbook.com/endeavor/airportbusiness/november-december-2022
https://www.nxtbook.com/endeavor/airportbusiness/september-october-2022
https://www.nxtbook.com/endeavor/airportbusiness/july-august-2022
https://www.nxtbook.com/endeavor/airportbusiness/may-june-2022
https://www.nxtbook.com/endeavor/airportbusiness/march-april_2022
https://www.nxtbook.com/endeavor/airportbusiness/january-february-2022
https://www.nxtbook.com/endeavor/airportbusiness/november-december-2021
https://www.nxtbook.com/endeavor/airportbusiness/september-october_2021
https://www.nxtbook.com/endeavor/airportbusiness/july-august_2021
https://www.nxtbook.com/endeavor/airportbusiness/airport-business_may-june_2021
https://www.nxtbook.com/endeavor/airportbusiness/marchapril2021
https://www.nxtbook.com/endeavor/airportbusiness/januaryfebruary2021
https://www.nxtbook.com/endeavor/airportbusiness/december2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_November_2020
https://www.nxtbook.com/endeavor/airportbusiness/october2020
https://www.nxtbook.com/endeavor/airportbusiness/augustseptember2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_June-July_2020
https://www.nxtbook.com/endeavor/airportbusiness/may2020
https://www.nxtbook.com/endeavor/airportbusiness/april2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_February-March_2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_December2019-January2020
https://www.nxtbook.com/endeavor/airportbusiness/november2019
https://www.nxtbook.com/endeavor/airportbusiness/october2019
https://www.nxtbook.com/endeavor/airportbusiness/augustseptember2019
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_June-July_2019
https://www.nxtbook.com/endeavor/airportbusiness/may2019
https://www.nxtbook.com/endeavor/airportbusiness/april2019
https://www.nxtbook.com/endeavor/airportbusiness/februarymarch2019
https://www.nxtbookmedia.com