Airport Business - 24

COVER STORY
GIG submitted an RFI requesting
information from the main providers
in the market. After collecting some
information, Sager said they were able
to submit an RFP, where the main
providers did participate. They had four
players participating in this so the airport
divided the process in three parts:
* The first part was based on a compliance
matrix, where they asked the
providers if they
were able to
deliver.
* GIG a s ke d
them to come
to the airport
to show their
product and
how they
would achieve
expectations.
* The airport
selected two
providers
and went to
airports where
their software
was already
implemented.
After seeing
AirPlan in action,

with some integrations very similar to
what they were look for, GIG made its
decision.
RIOgaleão involved all airlines since
the first day of the project. Sager said they
built a laboratory and all airlines were
invited to participate in the project. So
when they went to the training phase, it
was much easier than expected.
" When it comes to an implementation
of this size, we are talking about a change
that will impact the routine of more
than 17,000 employees at the airport.
The biggest challenge is to guarantee
that all employees see themselves as part
of the change, " Sager said. " Everyone's
engagement is a fundamental part of the
success of such a change.
" Another important aspect is to have
a change management process that is
strong and clear. I believe that clear and
transparent communication is the key to
success for this project. "
Forrest said it's important airports
have robust connectivity in order to
utilize cloud computing for its hardware.
The advance of 5G and other technology
makes this possible and efficient.
Initiatives like the IATA single
token ID will accelerate because of the
pandemic. It will also push more services

Each Biopod has a high-resolution 3D camera and
encrypted connectivity to the CBP Traveler Verification
System (TVS), where the image captured at the boarding
gate is matched against the images stored by the CBP.
FORT LAUDERDALE INTERNATIONAL AIRPORT

AviationPros.com/12074727

24 \ AIRPORTBUSINESS / DECEMBER 2020

off airport like bag drops. It will reduce
operations on site and reduce queues
within the terminal.
" I think you're going to see an
acceleration of the full biometric
journey, " he said " It's a more efficient
way of getting passengers through the
airport, it's a better passenger experience
for those who choose to use it because
it's automated, so you're not standing in
lines waiting for a human interaction
and it's more secure, " he said. " It's
also contactless and you can have that
whole journey through the airport fully
automated, you're not handing over any
documents. That's a much safer journey
through the airport in a time where
people worry about minimizing contact
with handing over different documents. "
Forrest said biometrics implementation will take effort from all stakeholders
to make it a reality at an airport. The
airports, airlines and vendors need to all
buy in and commit the training.
An airline partner working with
Collins Aerospace on biometric boarding
was able to board an A321 with 109
passengers in nine minutes.
" If you think you're going to have
two weeks of training and walk away,
it's never going to work, " he said. " It
has to be completely repetitive, months
of making sure everyone is following
processes and tweaking things that don't
work. The technology is fairly standard,
but the implementations all have a
uniqueness to them. " 
http://trinityhighwayrentals.com http://www.AviationPros.com/12074727
Airport Business

Table of Contents for the Digital Edition of Airport Business
