Airport Business - 31

CATERING
nature of COVID-19 brought a
challenge that kitchens have never
experienced. In this new environment,
cleaning surfaces is no longer good
enough; sanitization and sterilization
has became the priority and it's required
in every area of operations, from the
kitchen, to the office, and vehicles, as
well as in new personal hygiene practices.
" Within our new COVID-19
protocols, it's not just the surfaces that
we have to clean and sanitize. We
sterilize walls, air vents, offices and
logistics equipment, " Leeman said. " It's
the inside of the delivery vehicles, both
the front, the cabin where the driver
sits, and in the back where the food is
stored for distribution. We had to create
methods and procedures to achieve
that to ensure the safety of our teams,
partners and clients. "
Sanitizers used in other areas of
the industry don't translate to the
kitchen. Disinfecting agents need to
be food safe. What Air Culinaire has
implemented is the industry standard
in COVID sterilization, hypochlorous
acid (HCLO), a food safe disinfectant
that mitigates the virus.
" It's a mixture of salt, water and
electricity is added to create the
hypochlorous acid, it's the same germkilling substance your immune system
makes, " Leeman described. " If you've
been to the dentist and gargled with an
antiseptic mouthwash, you've probably
used a hypochlorous acid solution. "
In conjunction with the HCLO
formula, they also utilize foggers to
quickly disperse the solution in the form
of an aerosol mist to all the areas of the
kitchen, vehicles, offices and beyond.
Air Culinaire serves the business aviation
community via 20 kitchens across the
US, along with three kitchens in Pairs
and London. Leeman said all their
kitchens are fogged daily.
" The way we've organized the
system in the kitchen makes it simple for
operators to practice best in class safety
and sanitation practices, and our kitchens
vary in size, and our system works for
all locations. Literally, it's a closing duty
at the end of the night, when all the
employees leave. Because the product
is so safe, we can fog the entire kitchen,
and then leave the kitchen and allow the
sanitizer to dry in place so every square-

inch is sanitized through microbial
disinfection, " Leeman said.
Leeman said the new protocols were
immediately developed as soon as the
pandemic hit and the greatest pain point
for them was tackling the unknowns of
the virus in the early days.
" The challenge and question was,
'Are we doing enough?' We're already
washing our hands, and now we're
adding a sanitizing step on top of
washing our hands. The next question
was, 'What do we need to do to ensure
the safety of the catering and the safety
of our employees and clients too?' It was
two-fold with several variables early
in the process. The unknown, in the
beginning, was the difference, " Leeman
recalled.
The unknowns extended to the
passengers and pilots, with each taking a
different approach to tackling the issues.
Leeman said passengers were being
cautious and ordering catering during
the pandemic's early days, either
bringing food with them or ordering

outside of the aviation sphere. Inversely,
pilots weren't trusting of the outside and
stuck closer to aviation caterers.
" We began to see a trend toward far
more pilot meals than passenger meals.
You could see there was a correlation
there because the passengers didn't
really want anything to come into the
environments, and pilots, they did the
same thing, except their environment
already included the business aviation
caterer. It was all less risky. We've even
delivered meals to hotels where the
pilots stayed, because they didn't want
to purchase meals from restaurants or
hotels that they weren't sure practiced
the same safety protocols that we
practice, " Leeman said.
Over time, concerns lessened with
passengers once again ordering catering,
but still with safety on their mind. Some
passengers now order individually
wrapped dishes and items, rather than
shared trays, for example.
" You can see that order ing
preferences have changed, where some

AviationPros.com/10017697

DECEMBER 2020 \ AVIATIONPROS.COM / 31


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Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence: Once in a Lifetime
Industry Update
Hindsight is 20/20
Remote Airport Deploys Open Platform Video to Monitor Facilities, Secure Operations, Connect wth Clients
Airport Guru: General Aviation Airports: A National Asset
Mitigating Public Safety Risks – Let's Fly Again!
Contact Tracing and COVID-19 Technology Best Practices
Cover Story: Less Touch, More Travel
Taking to the Sky in 2021
Are We Over Disinfecting Airports?
Airport Security in the Age of COVID
The New Norms of Aviation Catering
Safe and Secure Travel in the Age of COVID
Legal Matters: Single FBO Airports: Is There an Impermissible Exclusive Right? What Can You Do About It?
Product Profile: A Customizable Fueling Experience
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - Inside the Fence: Once in a Lifetime
Airport Business - Industry Update
Airport Business - 7
Airport Business - 8
Airport Business - 9
Airport Business - Hindsight is 20/20
Airport Business - 11
Airport Business - Remote Airport Deploys Open Platform Video to Monitor Facilities, Secure Operations, Connect wth Clients
Airport Business - 13
Airport Business - Airport Guru: General Aviation Airports: A National Asset
Airport Business - 15
Airport Business - Mitigating Public Safety Risks – Let's Fly Again!
Airport Business - 17
Airport Business - Contact Tracing and COVID-19 Technology Best Practices
Airport Business - 19
Airport Business - Cover Story: Less Touch, More Travel
Airport Business - 21
Airport Business - 22
Airport Business - 23
Airport Business - 24
Airport Business - Taking to the Sky in 2021
Airport Business - Are We Over Disinfecting Airports?
Airport Business - 27
Airport Business - Airport Security in the Age of COVID
Airport Business - 29
Airport Business - The New Norms of Aviation Catering
Airport Business - 31
Airport Business - 32
Airport Business - 33
Airport Business - Safe and Secure Travel in the Age of COVID
Airport Business - 35
Airport Business - 36
Airport Business - 37
Airport Business - Legal Matters: Single FBO Airports: Is There an Impermissible Exclusive Right? What Can You Do About It?
Airport Business - 39
Airport Business - Product Profile: A Customizable Fueling Experience
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - 44
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