januaryfebruary2021 - 18

FBO MATTERS
AUTHOR Douglas Wilson

FBOs IN A

Post-Pandemic World

Many safety lessons from the pandemic are likely here to stay.
IT SEEMS there are as many euphemisms for learning
from past events as there are experiences those
events have taught us. Among them, well-meaning
phrases like being careful not to " throw out the baby
with the bathwater, " or conducting a " post-mortem "
to examine " lessons learned, " will reverberate off
the walls of boardrooms and business schools who
examine the effects of COVID-19 in a post-pandemic
world. One thing that will not return is normalcy.
While life after the pandemic will
certainly bear a resemblance to life before,
subtle changes will stay in place as a result
of COVID-19 forever, just as they did
after September 11th and the global
financial crisis. If skeptical, try bringing
more than three ounces of a liquid
through a TSA checkpoint or applying
for a No-Income-No-Job verification
loan for your next home purchase. The
only constant is change. It is against this
backdrop that we examine the " lessons
learned " thus far from COVID-19 on
the FBO industry, and how it evolved
to weather yet a third economic storm
in a little over two decades.
Though new procedures could be
categorized in a multitude of ways, for

the sake of simplicity, all businesses in
the US, not just FBOs, made adjustments
that broadly fall into two categories:
health and safety or financial. Some

ABOUT THE AUTHOR
DOUGLAS WILSON

Douglas Wilson is the president and
founder of FBO Partners, LLC, an aviation
consultancy providing business management advisory services to Fixed Base Operations (FBOs.). Wilson can be reached
at douglas.wilson@fbopartners.com

18 \ AIRPORTBUSINESS / JANUARY/FEBRUARY 2021

changes of course may have been both,
such as remote work. Let's unpack each
category and examine what policies and
procedures we may want to have at the
ready when the next storm comes.
On the health and safety side, many
employers created employee sub-teams
or actively scheduled employees to ensure
if one member became infected with
COVID-19, the entire FBO's workforce
was not at risk. While the nature of shift
work already provides separation of
employee groups across a 24-hour day,
more thoughtful scheduling meant the
morning or afternoon shifts at an FBO
may have been divided into two teams,
say blue and gold, for example, such that



januaryfebruary2021

Table of Contents for the Digital Edition of januaryfebruary2021

Inside the Fence: Genesis by Necessity
Industry Update
How General Aviation is Helping Support Commercial Aviation and Prop Up Tourism in Specific Markets, Amid COVID-19 Resurgences
Pioneering PCAs in Salt Lake City
FBOs in a Post-Pandemic World
Clearing the Air on HVAC
Totally Boggus: Catch the Plane!
Legal Matters: Is Your Airport Leasehold Taxable?
A Clean and Clear Future
Passenger Experience in the Time of COVID-19
Don't Leave Hygiene Up in the Air
Airport Guru: Airport Development 101: Will an Investment be Profitable?
Product Profile: Stress Test
januaryfebruary2021 - 1
januaryfebruary2021 - 2
januaryfebruary2021 - 3
januaryfebruary2021 - 4
januaryfebruary2021 - Inside the Fence: Genesis by Necessity
januaryfebruary2021 - Industry Update
januaryfebruary2021 - 7
januaryfebruary2021 - 8
januaryfebruary2021 - 9
januaryfebruary2021 - How General Aviation is Helping Support Commercial Aviation and Prop Up Tourism in Specific Markets, Amid COVID-19 Resurgences
januaryfebruary2021 - 11
januaryfebruary2021 - 12
januaryfebruary2021 - 13
januaryfebruary2021 - Pioneering PCAs in Salt Lake City
januaryfebruary2021 - 15
januaryfebruary2021 - 16
januaryfebruary2021 - 17
januaryfebruary2021 - FBOs in a Post-Pandemic World
januaryfebruary2021 - 19
januaryfebruary2021 - Clearing the Air on HVAC
januaryfebruary2021 - 21
januaryfebruary2021 - 22
januaryfebruary2021 - 23
januaryfebruary2021 - 24
januaryfebruary2021 - Totally Boggus: Catch the Plane!
januaryfebruary2021 - Legal Matters: Is Your Airport Leasehold Taxable?
januaryfebruary2021 - 27
januaryfebruary2021 - A Clean and Clear Future
januaryfebruary2021 - 29
januaryfebruary2021 - 30
januaryfebruary2021 - 31
januaryfebruary2021 - 32
januaryfebruary2021 - 33
januaryfebruary2021 - Passenger Experience in the Time of COVID-19
januaryfebruary2021 - 35
januaryfebruary2021 - Don't Leave Hygiene Up in the Air
januaryfebruary2021 - 37
januaryfebruary2021 - Airport Guru: Airport Development 101: Will an Investment be Profitable?
januaryfebruary2021 - 39
januaryfebruary2021 - Product Profile: Stress Test
januaryfebruary2021 - 41
januaryfebruary2021 - 42
januaryfebruary2021 - 43
januaryfebruary2021 - 44
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