januaryfebruary2021 - 19

FBO MATTERS
assigned teams never overlapped with one another. A subtle
lesson learned here was also in nomenclature, as the A team/B
team phraseology does not exactly inspire confidence. After all,
what customer wants to know the " A team " towed the airplane,
but the " B team " fueled the airplane?
For some full-time employees, COVID-19 friendly
scheduling meant that employees finally enjoyed a benefit they'd
been asking for since the weekend was invented: three days off
in a row. These scheduling changes increase employee health
and reduce employee absenteeism, both of which contribute
positively to a business' financial health.
Also, in the health and safety category, the FBO customer
experience changed dramatically. In addition to clever holdshort markings some FBOs put six-feet from their front desks,
many communal snack offerings - such as the self-serve
popcorn machine or the plate of warm cookies, that seemingly
every customer has touched - have been replaced with
single-serve pre-bagged individual snacks. Other alterations
FBOs made both reduced cost and increased environmental
stewardship, like touchless water dispensers meant to refill a
customer's reusable bottle, which happened to reduce the use
of single-use plastic water bottles as well.
Lastly, remote work of non-customer facing positions -
typically back office roles such as accounting - became the
norm. The fear of lost, unproductive time by employers was
clearly over-hyped pre-pandemic as employees previously
accustomed to working " office hours " instead now struggle to
create work-life boundaries at home. It is likely a great number
of an FBO's administrative offices will remain vacant in the
coming years due to an embrace of remote work, freeing up
that space for another lesson learned during the pandemic: the
value of hangar and office rental.
On that subject, the financial changes FBOs refocused on, as
a result of COVID-19, deserves a brief examination,
as those lessons should not gather dust going forward.
As many FBOs have only two revenue levers - fuel
sales and hangar/office rental - the value of an
FBO's real estate finally became manifest.
About a month after the first stay at home orders
began taking shape in the US, April 2020 saw the
seven-day average of General Aviation movements
drop off by 72.9 percent. That means three out of
four GA aircraft were effectively parked for most
of April and FBO fuel sales cratered nationally. The
key word in the previous sentence however was
" parked, " as it was the monthly ramp, hangar and
office rental revenue that kept flowing to the FBO
to cover the basics, as fuel nozzles ran dry.
Another rather counterintuitive change took
place at FBOs and other businesses across the
country, as a result of the pandemic. For the most
part, a financial downturn sees a textbook-like
reaction from business: Travel is cut, marketing
budgets are slashed and third-party professional
services contracts get the axe. However, COVID19 saw some FBOs double down on third-party
services over W-2 employees performing similar
tasks, for a multitude of reasons. One big reason for

the growth in third-party services is simply the evolutionary
time period of the economy more generally. The " gig
economy " had already arrived in the years leading up to
COVID-19 and the f lexibility brought about through the
use of contractors is increasingly being adopted. Third-party
firms offering virtual expertise pre-pandemic saw increased
adoption of their services, no doubt adding to the meteoric
rise in stock price of the software companies that developed
those platforms, such as Zoom.
While the world as we once knew it is gone, one hopes our
post-pandemic world is no more frustrating than having to buy
those miniature shampoo bottles just to pass through a TSA
checkpoint unmolested. That said, many of the lessons learned
are here to stay and that is for the better. Though many of us are
more geographically distant from our co-workers, customers
and vendors than ever before, a notion of all being " in this
together " has permeated our business interactions. In person,
we ask more thoughtful questions and we care far more about
the response. We have also seen it remotely, as a restless child
jumped in a parent's lap during a Zoom call, or a pet walked
across the screen during a high-stakes presentation - and
we kept going, undisturbed by the interruption. A new sense
of shared humanity and humility appears to have taken hold.
Let's hope that is one of the lasting changes we enjoy as an
industry and society. 

Maximizing Your Resources and Delivering Long-Term Performance

AERO SYSTEMS ENGINEERING
WAS PROUD TO PARTNER WITH

SALT LAKE CITY INTERNATIONAL AIRPORT
FOR THEIR RECENT

TERMINAL REDEVELOPMENT PROGRAM
Creative Airside Design Solutions

200+

Innovative Central Plant Engineering

15000+

2000+

AIRPORTS

GATES

PROJECTS

INDUSTRY LEADERS IN AIRSIDE
FIXED GROUND SUPPORT EQUIPMENT
DESIGN AND ENGINEERING
contact@aerosys.net

770-423-4200

www.aerosys.net

AviationPros.com/10131428

JANUARY/FEBRUARY 2021 \ AVIATIONPROS.COM / 19


http://www.aerosys.net http://www.AviationPros.com/10131428 http://www.AVIATIONPROS.COM

januaryfebruary2021

Table of Contents for the Digital Edition of januaryfebruary2021

Inside the Fence: Genesis by Necessity
Industry Update
How General Aviation is Helping Support Commercial Aviation and Prop Up Tourism in Specific Markets, Amid COVID-19 Resurgences
Pioneering PCAs in Salt Lake City
FBOs in a Post-Pandemic World
Clearing the Air on HVAC
Totally Boggus: Catch the Plane!
Legal Matters: Is Your Airport Leasehold Taxable?
A Clean and Clear Future
Passenger Experience in the Time of COVID-19
Don't Leave Hygiene Up in the Air
Airport Guru: Airport Development 101: Will an Investment be Profitable?
Product Profile: Stress Test
januaryfebruary2021 - 1
januaryfebruary2021 - 2
januaryfebruary2021 - 3
januaryfebruary2021 - 4
januaryfebruary2021 - Inside the Fence: Genesis by Necessity
januaryfebruary2021 - Industry Update
januaryfebruary2021 - 7
januaryfebruary2021 - 8
januaryfebruary2021 - 9
januaryfebruary2021 - How General Aviation is Helping Support Commercial Aviation and Prop Up Tourism in Specific Markets, Amid COVID-19 Resurgences
januaryfebruary2021 - 11
januaryfebruary2021 - 12
januaryfebruary2021 - 13
januaryfebruary2021 - Pioneering PCAs in Salt Lake City
januaryfebruary2021 - 15
januaryfebruary2021 - 16
januaryfebruary2021 - 17
januaryfebruary2021 - FBOs in a Post-Pandemic World
januaryfebruary2021 - 19
januaryfebruary2021 - Clearing the Air on HVAC
januaryfebruary2021 - 21
januaryfebruary2021 - 22
januaryfebruary2021 - 23
januaryfebruary2021 - 24
januaryfebruary2021 - Totally Boggus: Catch the Plane!
januaryfebruary2021 - Legal Matters: Is Your Airport Leasehold Taxable?
januaryfebruary2021 - 27
januaryfebruary2021 - A Clean and Clear Future
januaryfebruary2021 - 29
januaryfebruary2021 - 30
januaryfebruary2021 - 31
januaryfebruary2021 - 32
januaryfebruary2021 - 33
januaryfebruary2021 - Passenger Experience in the Time of COVID-19
januaryfebruary2021 - 35
januaryfebruary2021 - Don't Leave Hygiene Up in the Air
januaryfebruary2021 - 37
januaryfebruary2021 - Airport Guru: Airport Development 101: Will an Investment be Profitable?
januaryfebruary2021 - 39
januaryfebruary2021 - Product Profile: Stress Test
januaryfebruary2021 - 41
januaryfebruary2021 - 42
januaryfebruary2021 - 43
januaryfebruary2021 - 44
https://www.nxtbook.com/endeavor/airportbusiness/january-february-2024
https://www.nxtbook.com/endeavor/airportbusiness/november-december-2023
https://www.nxtbook.com/endeavor/airportbusiness/september-october-2023
https://www.nxtbook.com/endeavor/airportbusiness/july-august
https://www.nxtbook.com/endeavor/airportbusiness/may-june-2023
https://www.nxtbook.com/endeavor/airportbusiness/march-april-2023
https://www.nxtbook.com/endeavor/airportbusiness/january-february-2023
https://www.nxtbook.com/endeavor/airportbusiness/november-december-2022
https://www.nxtbook.com/endeavor/airportbusiness/september-october-2022
https://www.nxtbook.com/endeavor/airportbusiness/july-august-2022
https://www.nxtbook.com/endeavor/airportbusiness/may-june-2022
https://www.nxtbook.com/endeavor/airportbusiness/march-april_2022
https://www.nxtbook.com/endeavor/airportbusiness/january-february-2022
https://www.nxtbook.com/endeavor/airportbusiness/november-december-2021
https://www.nxtbook.com/endeavor/airportbusiness/september-october_2021
https://www.nxtbook.com/endeavor/airportbusiness/july-august_2021
https://www.nxtbook.com/endeavor/airportbusiness/airport-business_may-june_2021
https://www.nxtbook.com/endeavor/airportbusiness/marchapril2021
https://www.nxtbook.com/endeavor/airportbusiness/januaryfebruary2021
https://www.nxtbook.com/endeavor/airportbusiness/december2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_November_2020
https://www.nxtbook.com/endeavor/airportbusiness/october2020
https://www.nxtbook.com/endeavor/airportbusiness/augustseptember2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_June-July_2020
https://www.nxtbook.com/endeavor/airportbusiness/may2020
https://www.nxtbook.com/endeavor/airportbusiness/april2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_February-March_2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_December2019-January2020
https://www.nxtbook.com/endeavor/airportbusiness/november2019
https://www.nxtbook.com/endeavor/airportbusiness/october2019
https://www.nxtbook.com/endeavor/airportbusiness/augustseptember2019
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_June-July_2019
https://www.nxtbook.com/endeavor/airportbusiness/may2019
https://www.nxtbook.com/endeavor/airportbusiness/april2019
https://www.nxtbook.com/endeavor/airportbusiness/februarymarch2019
https://www.nxtbookmedia.com