July-August 2022 - 16

[
COVER STORY
CONCESSIONS
A GUIDE TO
FOOD & RETAIL
A
irport concessions programs are the most visible
aspect of the passenger experience inside an
airport. Travelers get to see restaurants and
retail and use their dwell time before takeoff to shop or
get a bite to eat.
Getting concessions programs right is crucial. Without
proper planning and leadership, airports are bound to lose
out on revenues, give travelers a poor opinion of their
facilities and negatively impact their role as the front door
of the community.
That's why Airport Business is highlighting some
of the key award winners from the ACI-NA Airports
Concessions Awards that demonstrate excellence and serve
as models for the rest of the industry to follow.
Editorial Director Joe Petrie was one of the judges
for this year's awards. While there were many incredible
nominations and it was difficult to choose winners, we
feel these stories provide great examples you can replicate
within your facility.
45%
of North American airports
plan to add more concessions
in the next five years
36%
of airports report
non-aeronautical revenue as
their single biggest source of
revenue
14%
of airports say concessions
& retail are their top
revenue driver
Source: Airport Business 2021
State of the Industry Survey
16 \ AIRPORT BUSINESS / JULY/AUGUST 2022
1346330504 | DOLGACHOV | GETTY IMAGES

July-August 2022

Table of Contents for the Digital Edition of July-August 2022

Inside the Fence
Industry Update
Supply Chain Issues, Disruptions and Their Effect on Aviation Infrastructure
Moving an Aircraft Hangar
A Guide to Concessions
Legal Matters
Remote Airport Project Implementation Takes Off
Desert Jet’s Newest Palm Springs Facility Sets the Bar High
Airport Guru
Product Profile
July-August 2022 - PCOV1
July-August 2022 - PCOV2
July-August 2022 - 1
July-August 2022 - 2
July-August 2022 - 3
July-August 2022 - 4
July-August 2022 - Inside the Fence
July-August 2022 - Industry Update
July-August 2022 - 7
July-August 2022 - Supply Chain Issues, Disruptions and Their Effect on Aviation Infrastructure
July-August 2022 - 9
July-August 2022 - 10
July-August 2022 - 11
July-August 2022 - 12
July-August 2022 - 13
July-August 2022 - Moving an Aircraft Hangar
July-August 2022 - 15
July-August 2022 - A Guide to Concessions
July-August 2022 - 17
July-August 2022 - 18
July-August 2022 - 19
July-August 2022 - 20
July-August 2022 - 21
July-August 2022 - 22
July-August 2022 - 23
July-August 2022 - 24
July-August 2022 - 25
July-August 2022 - 26
July-August 2022 - 27
July-August 2022 - 28
July-August 2022 - 29
July-August 2022 - Legal Matters
July-August 2022 - 31
July-August 2022 - Remote Airport Project Implementation Takes Off
July-August 2022 - 33
July-August 2022 - Desert Jet’s Newest Palm Springs Facility Sets the Bar High
July-August 2022 - 35
July-August 2022 - 36
July-August 2022 - 37
July-August 2022 - Airport Guru
July-August 2022 - 39
July-August 2022 - Product Profile
July-August 2022 - 41
July-August 2022 - 42
July-August 2022 - 43
July-August 2022 - 44
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