July-August 2022 - 22

[
COVER STORY
AUTHOR Joe Petrie
Salt Lake City International
Airport put an emphasis on a
better passenger experience
inside its new terminal.
COURTESY OF SALT LAKE CITY
INTERNATIONAL AIRPORT
[RICHARD A. GRIESBACH AWARD OF EXCELLENCE]
A 10-Year Plan to Success
Salt Lake City earns Richard A. Griesbach Award
of Excellence for its new concessions program.
WHEN SALT Lake City Department of Airports
Commercial Manager Brad Wolfe began thinking about
the new concessions program inside the planned new
terminal at Salt Lake City International Airport (SLC)
a decade ago, there was an opportunity to build an
efficient and convenient program.
Airport
leaders
sat down and
thought about the elements of building
a supreme concessions program using
a blank slate and how it would fit into
the future of the facility. They brought
in consultants and guided it through to
completion in September 2020.
SLC is seeing its efforts pay off in
the terminal and in the industry as it
won the 2022 Richard A. Griesbach
Award of Excellence from Airports
Council International-North America
(ACI-NA).
" It's really an award of everyone
being able to work together to make
something really neat happen, " Wolfe
said. " It's about the designs, the architects,
our program management team
22 \ AIRPORT BUSINESS / JULY/AUGUST 2022
that put the facilities together and
made it work for the concessionaires.
It's a collective effort and it feels really
good to be a part of that. We're taking
care of the customer really well and
it's a result of us all working together. "
Designed for Efficiency
The concession program at SLC was
designed to elevate the passenger
experience in an efficient operating
environment for the concessionaires,
including carefully designed back-ofhouse
access, lower-level support space
and a centralized receiving and delivery
center. Goals for the program included:
* Thoughtful placement
and
layout of concessions in relation
to passenger congregation points
and along circulation routes for
connecting passengers
* Variety of restaurants and shops
catering to a mix of tastes, price
points and dietary restrictions

July-August 2022

Table of Contents for the Digital Edition of July-August 2022

Inside the Fence
Industry Update
Supply Chain Issues, Disruptions and Their Effect on Aviation Infrastructure
Moving an Aircraft Hangar
A Guide to Concessions
Legal Matters
Remote Airport Project Implementation Takes Off
Desert Jet’s Newest Palm Springs Facility Sets the Bar High
Airport Guru
Product Profile
July-August 2022 - PCOV1
July-August 2022 - PCOV2
July-August 2022 - 1
July-August 2022 - 2
July-August 2022 - 3
July-August 2022 - 4
July-August 2022 - Inside the Fence
July-August 2022 - Industry Update
July-August 2022 - 7
July-August 2022 - Supply Chain Issues, Disruptions and Their Effect on Aviation Infrastructure
July-August 2022 - 9
July-August 2022 - 10
July-August 2022 - 11
July-August 2022 - 12
July-August 2022 - 13
July-August 2022 - Moving an Aircraft Hangar
July-August 2022 - 15
July-August 2022 - A Guide to Concessions
July-August 2022 - 17
July-August 2022 - 18
July-August 2022 - 19
July-August 2022 - 20
July-August 2022 - 21
July-August 2022 - 22
July-August 2022 - 23
July-August 2022 - 24
July-August 2022 - 25
July-August 2022 - 26
July-August 2022 - 27
July-August 2022 - 28
July-August 2022 - 29
July-August 2022 - Legal Matters
July-August 2022 - 31
July-August 2022 - Remote Airport Project Implementation Takes Off
July-August 2022 - 33
July-August 2022 - Desert Jet’s Newest Palm Springs Facility Sets the Bar High
July-August 2022 - 35
July-August 2022 - 36
July-August 2022 - 37
July-August 2022 - Airport Guru
July-August 2022 - 39
July-August 2022 - Product Profile
July-August 2022 - 41
July-August 2022 - 42
July-August 2022 - 43
July-August 2022 - 44
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