July-August 2022 - 35

INFRASTRUCTURE
continue to see tremendous growth
since our opening, " said Chris Little,
Desert Jet chief marketing officer.
Adapting to a
Post-COVID World
In any airport construction project,
being able to anticipate clients' needs
and adapting to an ever-changing
industry is crucial, but especially
in a post-pandemic world. As the
airport worked to better prepare their
building for clientele, they created a
touchless experience throughout the
entire facility for customers.
" Their entire visit is touchless
if that's desired by them. We have
hands-free, motion-sensored doors, so
as soon as you come into our facility,
you don't have to open a door. All
of our restroom facilities, whether
it be the toilets, the sinks, the paper
towels, everything is hands-free and
motion-sensored, " said Jared Fox,
Desert Jet CEO. " They can even cash
out at the front desk without having
to touch anything besides handing
us their own credit cards - digital
signatures, we can email receipts -
everything that they need to get access
to is hands-free in the facility. "
Fox said the facility's technology
and software is what truly sets it apart
from other airports.
" Our trucks are wireless, and we
have TCS meters and we're actually
getting all new trucks that will be
completely paperless. For our [Part]
145 operations, our scheduling software
[Corridor and PRISM] is all
cloud-based, all of the software and
everything that we do allowed us to
go remote during the pandemic, and
then now allows us and our employees
to either work from home or work
hybrid, where they come in a few days
of the week and work from alternative
locations at other times, " Fox said.
" The building itself too is very environmentally
sound with LED lighting
and every room in every office in
every part of the building and hangar
has motion-sensored lighting that
turns off when people exit and has
real power-saving capabilities. "
While the airport put a lot of work
into creating an architecturally pleasing
space trimmed with features to
enhance the clientele's stay, Fox said
what matters the most is the customer
service because that's what keeps
existing and new clients coming back.
" The building is what catches a lot
of eyes from the runway and may even
be what creates an opportunity for us
to service new guests, but what keeps
them coming back is our white-glove
service and attention to detail and to
support service, " Fox said. " How we
deliver our product and deliver our
service is really where we focus. "
According to Little, Desert Jet
Center is rated No. 1 in the Palm
Springs area.
" Our line service team is ranked
No. 3 in the entire Americas from
an FBO survey taken by people who
utilize FBO service, including travelers,
pilots, aircraft owners, passengers,
customers, other operators and
vendors, " said Little. " Being an independent
FBO at a seasonal destination,
we're pretty excited for that news to
be recognized. "
Community-Focused
In large part, the high success rate
of the new facility comes from the
airport's commitment to involve the
community in airport-related operations
and educating the community on
the general aviation industry.
" We like to open up our facility,
whether it be to other local businesses,
hosting events in our hangar,
opportunities for air shows and those
types of things, " Fox said. " What I
think we're the most proud of is the
shadowing program that we work
with, the local high school programs,
to bring high school students in
to see the beautiful facility, but to
understand what happens at an FBO,
introduce them to general and private
aviation, and hope that we stimulate
some interest. Not that everybody
needs to become a professional pilot
or ultimately work at an FBO, but
that it gives them an understanding
of what's out there. You just never
know what is going to inspire a young
boy or a girl "
Another unique area in which the
FBO supports the local community is
through their rotating art series.
" We work with local artists, and
we provide essentially all of our walls
like a museum, or a gallery would
do and it creates fantastic exposure
to them, " Fox said. " Our clients love
it because every quarter we have
beautiful new art that comes in. The
majority of that art is for sale, with
portions of proceeds going to some of
the aviation nonprofits that Desert Jet
works with. We have 40-foot vaulted
ceilings with an all-glass lobby, and
so it really just makes for just an absolute
beautiful environment. "
Desert Jet is a full-service fixed-base
operator (FBO) offering ground handling,
ramp parking, fuel, hangar storage and
maintenance service. This is the first and
only FBO in the Palm Springs area to have
an FAA-certified Part 145 repair station
making it a one-stop shop for clientele.
Future Growth
" As proud as we are of the physical
building, the service that we're delivering
and the feedback we're getting
from clients, whether that be passengers
in the aircraft, pilots, maintenance
companies that come out; we really get
fantastic, positive feedback that they
enjoy working with all team members
at Desert Jet, " Little said.
With the combination of the
eye-catching new facility, great customer
service, and advertising by
word of mouth, the airport reached its
maximum capacity. To accommodate
JULY/AUGUST 2022 \ AVIATIONPROS.COM / 35
http://www.AVIATIONPROS.COM

July-August 2022

Table of Contents for the Digital Edition of July-August 2022

Inside the Fence
Industry Update
Supply Chain Issues, Disruptions and Their Effect on Aviation Infrastructure
Moving an Aircraft Hangar
A Guide to Concessions
Legal Matters
Remote Airport Project Implementation Takes Off
Desert Jet’s Newest Palm Springs Facility Sets the Bar High
Airport Guru
Product Profile
July-August 2022 - PCOV1
July-August 2022 - PCOV2
July-August 2022 - 1
July-August 2022 - 2
July-August 2022 - 3
July-August 2022 - 4
July-August 2022 - Inside the Fence
July-August 2022 - Industry Update
July-August 2022 - 7
July-August 2022 - Supply Chain Issues, Disruptions and Their Effect on Aviation Infrastructure
July-August 2022 - 9
July-August 2022 - 10
July-August 2022 - 11
July-August 2022 - 12
July-August 2022 - 13
July-August 2022 - Moving an Aircraft Hangar
July-August 2022 - 15
July-August 2022 - A Guide to Concessions
July-August 2022 - 17
July-August 2022 - 18
July-August 2022 - 19
July-August 2022 - 20
July-August 2022 - 21
July-August 2022 - 22
July-August 2022 - 23
July-August 2022 - 24
July-August 2022 - 25
July-August 2022 - 26
July-August 2022 - 27
July-August 2022 - 28
July-August 2022 - 29
July-August 2022 - Legal Matters
July-August 2022 - 31
July-August 2022 - Remote Airport Project Implementation Takes Off
July-August 2022 - 33
July-August 2022 - Desert Jet’s Newest Palm Springs Facility Sets the Bar High
July-August 2022 - 35
July-August 2022 - 36
July-August 2022 - 37
July-August 2022 - Airport Guru
July-August 2022 - 39
July-August 2022 - Product Profile
July-August 2022 - 41
July-August 2022 - 42
July-August 2022 - 43
July-August 2022 - 44
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