May/June 2023 - 21
SECURITY
entire airport cannot be flipped and
installed like a light switch, so a successful
system must allow for gradual
system migration and interface with
the existing system to prevent any
operational loss during the migration.
Emergency announcements must
take precedence in message prioritization
and having a message stack
that allows for multiple priority levels
can be very helpful. Audio systems in
retail should not be left to the vendor
to supply, particularly as airports prioritize
quality retail and shopping
experiences to please visitors. Instead,
retail and dining should be treated as
individual zones to give them local
control over the music they play
while still maintaining a connection
to the overall mass communication
system (which is critical).
While focusing primarily on
system flexibility related to audio
content, that's by no means the extent
of what you should expect from a
robust mass notification system.
Today's communication systems
must often integrate with FIDS, fire
panels, cloud databases, door access
systems, camera systems, burglar
systems, 911 emergency call systems,
gunshot detection systems, digital signage,
and more. Investing time in a
well-appointed and flexible system
design that supports multiple use cases
is time well-spent in the long run.
Audio Improvements at
the Louisville Airport
The Louisville Muhammad Ali
International Airport is undergoing
a multi-year, $400 million renovation.
As part of the effort, the airport built a
new, state-of-the-art $18.5 million airport
operations center in August 2021,
which featured multiple upgrades to
the airport's security and communications
systems, including technology
and products from AtlasIED.
The operations center serves
as the airport's nerve center for all
operations and includes an aroundthe-clock
communications hub and
Emergency announcements must take
precedence in message prioritization and
having a message stack that allows for
multiple priority levels can be very helpful.
way for external I/O devices, VoIP
telephone systems and analog audio
sources. The ACS was integrated with
a lifeline announcement controller to
meet the requirements for life safety
emergency notification systems. The
unit performs overall supervision of
the entire system of emergency communication
stations, digital zone manager
amplifier units, and other network
peripherals and provides reporting
of equipment alarm conditions.
The technology allows the operations
center and staff can communicate
with and coordinate the right people
to act quickly under any circumstance.
System consolidation will help
avoid competing audio throughout an
airport and provide centralized control
while still meeting the varying
needs of all stakeholders. Stakeholders
should include all system users - gate
agents, IT staff, administrators, retail
owners, and more. Discussing each
group's needs as part of documenting
system requirements will help
increase user adoption downstream
when the system goes live.
There are many effective mass
Airports are placing increasing importance
on the passenger experience as they flow
through the airport.
team. The center allows operations
and security staff to continuously
monitor and respond to operational
challenges, including communicating
with internal personnel or visitors
over the public-facing paging system.
At the heart of the Airport's
new communications system is the
AtlasIED GLOBALCOM Enterprise
Communications System, which
allows the operations center team to
connect a variety of devices or endpoints
to the central network. The
platform manages all the audio and
connects to visual communication
feeds from around the airport.
The system includes an ACS controller
that controls the flow of communication
traffic and serves as a gatecommunication
systems available.
While budget is always a considerable
factor in any deployment, airport
facility managers should give equal
consideration to the total cost of ownership
(TCO) and product reliability,
given the typical length of service for
the system.
Even if a system is " easy to use, "
training is paramount. Training builds
trust in the system and, by extension,
the parties involved in using and
maintaining it. Many people behave
differently during emergencies and
other times of stress than they would
under normal conditions. It can be
harder to comprehend messages,
follow directions, or even process
the information they already know,
such as getting to designated locations.
The more training airport staff have
in using the system, the better the
expected outcome should an emergency
occur.
MAY/JUNE 2023 \ AVIATIONPROS.COM / 21
http://www.AVIATIONPROS.COM
May/June 2023
Table of Contents for the Digital Edition of May/June 2023
Inside the Fence
Industry Update
Newark Liberty International Airport’s Very Jersey Terminal A
Practical ICS Integration for Airport Operators
DFW Uses Passenger360 for Multilingual Wayfinding
How to Address Competing Audio Needs at Airports
Address Today’s Traveler Needs: A Holistic Approach to Credential Security
Is Profiling Still a Four-Letter Word
MCO Goes Secure with dormakaba Exit Lane Breach Control Technology
Prepare Your Airport for AAM
Taking a Look at O’Hare 21
TPA Goes Electric with BYD
Airport Guru
Legal Matters
May/June 2023 - 1
May/June 2023 - 2
May/June 2023 - 3
May/June 2023 - 4
May/June 2023 - Inside the Fence
May/June 2023 - Industry Update
May/June 2023 - 7
May/June 2023 - 8
May/June 2023 - 9
May/June 2023 - Newark Liberty International Airport’s Very Jersey Terminal A
May/June 2023 - 11
May/June 2023 - 12
May/June 2023 - 13
May/June 2023 - 14
May/June 2023 - 15
May/June 2023 - Practical ICS Integration for Airport Operators
May/June 2023 - 17
May/June 2023 - DFW Uses Passenger360 for Multilingual Wayfinding
May/June 2023 - 19
May/June 2023 - How to Address Competing Audio Needs at Airports
May/June 2023 - 21
May/June 2023 - Address Today’s Traveler Needs: A Holistic Approach to Credential Security
May/June 2023 - 23
May/June 2023 - Is Profiling Still a Four-Letter Word
May/June 2023 - 25
May/June 2023 - MCO Goes Secure with dormakaba Exit Lane Breach Control Technology
May/June 2023 - Prepare Your Airport for AAM
May/June 2023 - 28
May/June 2023 - 29
May/June 2023 - Taking a Look at O’Hare 21
May/June 2023 - 31
May/June 2023 - 32
May/June 2023 - 33
May/June 2023 - 34
May/June 2023 - 35
May/June 2023 - TPA Goes Electric with BYD
May/June 2023 - 37
May/June 2023 - Airport Guru
May/June 2023 - 39
May/June 2023 - Legal Matters
May/June 2023 - 41
May/June 2023 - 42
May/June 2023 - 43
May/June 2023 - 44
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