Airport Business - 24

concession is and where the hold room
starts to make it a much more integrated
Mc G i n n s a id M a r ke t pl a c e
Development does survey work with
the traveling public to get input on their
needs and integrates them into the plan
to meet the needs of the airport, airlines
and the concession tenants.

"We're in the process of building
about 70 locations at Logan this year," he
said. "While we're doing that, we're also
deeply involved in planning other parts
of the airport that are in the beginning
part of undergoing substantial change."
Freni said lounge-style chairs have
been added to the terminal along with
rocking chairs where travelers can watch

airfield operations. The addition of selftinting glass adds to a more comfortable
experience as well.
High-speed Wi-Fi was also added to
the terminal along with lactation suites to
accommodate traveling mothers.
Since implementing improvements,
Freni said Logan has seen improvements
in both its ASQ and JD Powers score.

Take special care with special rooms.
In a 2017 issue of Cosmopolitan magazine, Tammy
Duckworth, a U.S. Senator from Illinois, wrote an opinion
piece about the need for lactation rooms in airports.
According to Duckworth:
As a member of Congress when my daughter was born, I
was traveling a lot for work. . . . As a nursing mother, I had
to stick to a feeding and expressing schedule, including
when I was at the airport, but I quickly realized that
finding a clean, accessible, private space was stressful
and inordinately difficult. . . . At many airports, I was
redirected to a bathroom, forced to pump in a bathroom
stall. Duckworth went on to say her experience in U.S.
airports is all too common. She referenced a study
published in 2014 that reported the following:
Only 8 percent of the airports surveyed provided the
minimum requirements for a lactation room. However,
62 percent stated they were breastfeeding friendly.
Airports need to be educated as to the minimum
requirements for a lactation room.
As a result of her article and with the support of
Representative Stephen Knight of California, a bill
was finally passed that required the Federal Aviation
Administration (FAA) to require lactation rooms in all
midsize and large airports in the U.S. Not only were these
rooms required, but the bill was very specific as to how
they were to be designed. For instance, it stated lactation
rooms are to have the following characteristics:
f Be shielded from public view or intrusion
f Be a private place that is lockable (but unlocked when
not in use)
f Be readily available to people with disabilities
f Have a place to sit as well as a table for the baby
f Include a sink and electric outlets
f Be located in each terminal after security checkpoints
f Not be inside a restroom in the airport.
Passage of the bill won immediate support from various
organizations, including the United States Breast Feeding
Committee (USBC). "This is a strong step forward toward
a world where breastfeeding families across our country
are seamlessly supported wherever they are - at their
places of work, in their communities, in an airport,
anywhere," said Mona Liza Hamlin, chair of the USBC.
To help airport administrators get on board, the bill also
provided grants for the building of these lactation rooms.

When it comes to cleaning lactation rooms, some airport
administrators and cleaning professionals may suspect
they should be cleaned in more traditional ways with
mops, buckets, sprayers filled with cleaning solution and

disinfectants, and cleaning cloths. However, these are
special rooms, and because of this, they have special
cleaning needs.
A key concern is the floor. Very often a mother will
allow her baby a few minutes to crawl on the floor after
feeding, especially at an airport where crawling activities
and a little exercise are at a premium. This is a very big
cause for concern.
Many mothers walk in and out of lactation rooms
throughout the day. Whatever soils or pathogens are
on their shoe bottoms have likely been transferred to
the floor of the lactation room and could be transferred
to the hands of the baby. Further, a baby may have
"accidents" in the lactation room. Although the mother
may clean this up, removing visible signs of the accident,
hidden pathogens may still cover the floor.
Although we cannot expect cleaning professionals to
clean these rooms or their floors after every use, what we
can do is make sure the cleaning tools they use do not
make the situation worse. The first step when it comes to
proper lactation room floorcare is to not use mops.
We know mops collect and then spread contaminants
on floors as they are used, and far too many mops are
used in airports. Very likely, the cleaning worker is using
the same mop to clean restrooms, food service areas,
walkways, and other areas throughout the airport. The
mop quickly becomes covered with pathogens, as does
the mop water and the floors that are cleaned with it.
There are alternatives, however. Depending on the
room construction (water-safe walls) vacuum-enabled
mop alternatives such as dispense-and-vac or what
ISSA, the worldwide cleaning association, calls "sprayand-vac" systems are options. These systems apply
cleaning solution to floors, walls, and other surfaces. All
moisture as well as soils are then vacuumed up. It is also
recommended to use a cleaner/disinfectant with these
systems. The cleaner helps removes soils from surfaces,
allowing the disinfectant to "kill" any germs or bacteria
on them.

As to the cleaning of surfaces in the lactation room,
such as chairs, tables, sinks, counters and high-touch
areas such as light switches and doorknobs, airport
administrators and cleaning professionals are advised
to follow very strict cleaning protocols and guidelines.
However, there are no specific guidelines for cleaning
lactation rooms.


Given the sensitivity of lactation rooms, it makes sense
to follow some of the recommendations provided by the
Centers for Disease Control and Prevention (CDC) for
cleaning patient rooms in hospitals.
Among them are the following:
f Cleaning professionals should always wear protective
gear, specifically gloves, when cleaning lactation
f All the surfaces mentioned earlier should be cleaned
and disinfected; in many cases, this is a two-step
process - clean first, then disinfect.
f Use a fresh cleaning cloth each time a lactation room
is cleaned; just like mops, the cleaning cloth can
harbor scores of germs and bacteria.
f Because there may be uncertainty as to the nature of
the soils or contaminants on surfaces, use an EPAregistered, broad-spectrum disinfectant, designed to
kill many different types of bacteria and pathogens.
f Follow all protocols as to diluting the disinfectant
along with surface "contact time" before wiping;
this can be as much as 10 minutes with some
f To remove potentially hazardous spills on the floor,
a spill kit is recommended. Use the spill kit to cover
and absorb the spill. The area should then be cleaned
and disinfected using a floor-cleaning alternative
such as an auto vac system, mentioned earlier.
f Do not use chemical sprayers, fogs, or mists to
disinfect these rooms; do to effectiveness issues, the
CDC does not support the use of these products in
hospitals, so they should not be used in lactation
To speed the cleaning process, another option airport
administrators and cleaning professionals have is to use
is what ISSA, the worldwide cleaning association calls,
small to midsize spray-and-vac cleaning system. These
systems typically cut cleaning times in half or more.
As to the lactation law, there is one more provision we
should mention. It also requires that baby changing
stations be installed in both men's and women's
restrooms in each terminal. It appears the goal of
this new law is to make flying more relaxed and more
comfortable, not only for moms and dads, but for
months-old future travelers as well. 
Robert Kravitz is a frequent writer for the professional
cleaning industry.


Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence
Industry Update
Parking, Profitability & Pinatas
Security by Design - New Security Technology and the Future of Airport Security Checkpoint Design
Washington Watch
A Vision for the Next Generation of Passenger Needs
Digital Signage Provides New Opportunities for Airport Retail
Totally Boggus
Executive Search Part 1: An Education on a Widely Used but Misinterpreted Topic
Know Your Needs for ARFF Equipment
American Aero's Journey to IS-BAH Stage III
Product Profile
Grounded in Safety...or Safety, Grounded?
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - 5
Airport Business - Inside the Fence
Airport Business - 7
Airport Business - Industry Update
Airport Business - 9
Airport Business - 10
Airport Business - 11
Airport Business - Parking, Profitability & Pinatas
Airport Business - 13
Airport Business - 14
Airport Business - 15
Airport Business - Security by Design - New Security Technology and the Future of Airport Security Checkpoint Design
Airport Business - 17
Airport Business - 18
Airport Business - 19
Airport Business - Washington Watch
Airport Business - 21
Airport Business - A Vision for the Next Generation of Passenger Needs
Airport Business - 23
Airport Business - 24
Airport Business - 25
Airport Business - 26
Airport Business - 27
Airport Business - 28
Airport Business - 29
Airport Business - Digital Signage Provides New Opportunities for Airport Retail
Airport Business - 31
Airport Business - 32
Airport Business - 33
Airport Business - Totally Boggus
Airport Business - 35
Airport Business - Executive Search Part 1: An Education on a Widely Used but Misinterpreted Topic
Airport Business - 37
Airport Business - 38
Airport Business - 39
Airport Business - Know Your Needs for ARFF Equipment
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - American Aero's Journey to IS-BAH Stage III
Airport Business - 45
Airport Business - Product Profile
Airport Business - 47
Airport Business - Grounded in Safety...or Safety, Grounded?
Airport Business - 49
Airport Business - 50
Airport Business - 51
Airport Business - 52