Airport Business - 26

COVER STORY
"We were always known for being
down at the bottom, but we had a jump
of about 41 points at one period," he said.
"JD Power a number of times has really
highlighted our improvements."

New FIDS at Dallas Love Field
refresh the look of the terminal
and provide more information
for travelers.

Dallas sees big love for
Wi-Fi

Love Field partnered with Boingo
Wireless and launched free unlimited
Wi-Fi in June 2018. Travelers are given
the option of purchasing faster speeds if
they wish. Since the launch, Perry said
there have been zero complaints.
"It was a simple f ix, but it was
something that our customers have been
asking for for a long time," he said. "It
was kind of vindication of everything
else that we've been doing because it
showed that our customers really liked
the improvements we made in the
terminal in 2014 when we reopened the
new terminal after the expiration of the
Wright Amendment."
Love Field can only have 20 gates
under stipulation of the lifting of the
Wright Amendment, but is still one of the

Dallas Love Field was awarded the 2018
Airport Service Quality Award for
North America by Airports Council
International.
Chris Perr y, communications
manager for Dallas Love Field, said the
airport finished third for the award in
2017 and 2016. The airport looked into
its customer feedback to see what kept
them from getting the top score.
"What kept bringing our score down
was we were one of the last airports to get
on the free Wi-Fi train," he said. "You
had it for about 30 minutes, but if you
were delayed or you really needed to sit
down and do some work, it didn't work
very well."

DALLAS LOVE FIELD

ALIS: the new go-to airside asset registration,
tracking and maintenance solution for airports
ALIS - ADB SAFEGATE's new digital asset
tracking, inspection and service solution
- helps airports easily register airside
assets using GPS data, electronically
schedule and track maintenance, and
record maintenance and inspection tasks
in compliance with FAA standards.
8:30 AM

Map
View

Map view provides the perfect
workflow between airside operations
and the maintenance teams. With
observations reporting, operations
can capture the exact location, status
and even photos of the asset and
immediately upload it to ALIS for
maintenance scheduling.

50 largest airports in terms of commercial
traffic in the U.S. Perry said the airport
is opening additional concessions within
the year to give passengers more space
to wait for a f light without crowding
the gates.
Given the small size of the Love Field
terminal, passengers are always within a
five minute walk of their gate.
"We're always looking for those little
ways that we can continue improving,"
he said.
Love Field is also utilizing new
wayfinding technology to ease gate
crowding. Cooper said the airport is

AIRSIDE LOCATION-BASED INSPECTION AND SERVICE

ALIS can also be
integrated with an
electronic wrench for
accurate, ergonomic
torque inspections of AGL
fixtures. It easily integrates
torque measurements and
photometric measurement
reports to provide a
complete view of the
asset's status.
ALIS gives airports
increased visibility of
airside assets, helping
them plan and schedule
preventive maintenance,
or undertake corrective
maintenance more quickly,
to reduce downtime and
significantly improve
operational availability.
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Airport Business

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