Airport Business - 49

FBO MATTERS
terminology alone sounds complicated,
right? The general manager was
under the impression she'd need to
buy an expensive software package
subscription, create logins for all
employees to access it and then make
sure all reports are properly risk assessed,
analyzed, corrected and closed out. For
an operator of an international airline
or a large hub airport, that description
is the appropriate scale needed for an
effective safety management system, as
the alternative would be to manage such
data on a spreadsheet and thousands of
emails which would introduce excessive
complexity, inaccuracy and cost.
But in my case, this was a single FBO
undertaking a safety reporting system.
And it already had a safety suggestion box
in the line office. I asked the GM, "what
do you do when you come in to work
each day?" As many general managers
do, she would say hello to her team and
customers in the lobby, get a cup of
coffee, go to office to read her emails
and prepare the daily employee briefing.
I asked if she could also check the
suggestion box each day on the way to her
office after getting her coffee. "Yes," she
said. I then asked if she could also review
any safety reports she received with her
staff at their weekly meeting. Another
yes. I asked if she'd also have time to be
able to brief employees on the outcome
of any reports that she had received. With

AviationPros.com/10132450

"SIMPLEST IS
ALWAYS BEST."
THOMAS JEFFERSON QUOTE FROM
THE MOVIE JOHN ADAMS

the final yes in hand, I congratulated
her for the successful implementation of
her very first employee safety reporting
system. As documentation helps maintain
a system, I recommended memorializing
a description of this procedure in
writing and posting it in the line room.
Eventually, she could begin to assess the
reports by risk to prioritize them, and
importantly - recognize her employees
for participation in safety reporting. And
later, she could introduce the concept of
"Just Culture" in her disciplinary policies
for employees who report their own
errors. As the saying goes, perfection
is the enemy of good. This GM knew
getting her employee safety reporting
system in place was an important step in
her FBO's safety journey; and that a good
start begins with simple. Improvements
will come with time, experience and
engagement of her staff and employees.
Another SMS concept that becomes
entangled in the over-complication trap
is risk assessment. Does the term bring
up visions of complex algorithms and risk

matrices? And which severity-likelihood
scoring matrix is best? How about the
definitions of severity and likelihood?
Should an organization introduce a third
axis like avoidability? All good questions,
but if one waits to answer all of these
before using risk assessment as a general
tool, one misses out on opportunities
to improve right now. Let the purpose
of the risk assessment exercise be more
important than the function of scoring
values and documentation design.
The proper implementation of
an organizational safety system is
enough of a challenge. Unnecessary
complexity adds obstacles to efficacy,
making the very process disincentivize
employees from taking an active role
in that nascent system. Keep it Simple
- it's always best! 

AviationPros.com/12322408

MAY 2019 \ AVIATIONPROS.COM / 49


http://www.lumacurve.com/LEDupgrade http://zendextool.com http://www.AviationPros.com/10132450 http://www.AviationPros.com/12322408 http://www.AVIATIONPROS.COM

Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence
Industry Update
Parking, Profitability & Pinatas
Security by Design - New Security Technology and the Future of Airport Security Checkpoint Design
Washington Watch
A Vision for the Next Generation of Passenger Needs
Digital Signage Provides New Opportunities for Airport Retail
Totally Boggus
Executive Search Part 1: An Education on a Widely Used but Misinterpreted Topic
Know Your Needs for ARFF Equipment
American Aero's Journey to IS-BAH Stage III
Product Profile
Grounded in Safety...or Safety, Grounded?
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - 5
Airport Business - Inside the Fence
Airport Business - 7
Airport Business - Industry Update
Airport Business - 9
Airport Business - 10
Airport Business - 11
Airport Business - Parking, Profitability & Pinatas
Airport Business - 13
Airport Business - 14
Airport Business - 15
Airport Business - Security by Design - New Security Technology and the Future of Airport Security Checkpoint Design
Airport Business - 17
Airport Business - 18
Airport Business - 19
Airport Business - Washington Watch
Airport Business - 21
Airport Business - A Vision for the Next Generation of Passenger Needs
Airport Business - 23
Airport Business - 24
Airport Business - 25
Airport Business - 26
Airport Business - 27
Airport Business - 28
Airport Business - 29
Airport Business - Digital Signage Provides New Opportunities for Airport Retail
Airport Business - 31
Airport Business - 32
Airport Business - 33
Airport Business - Totally Boggus
Airport Business - 35
Airport Business - Executive Search Part 1: An Education on a Widely Used but Misinterpreted Topic
Airport Business - 37
Airport Business - 38
Airport Business - 39
Airport Business - Know Your Needs for ARFF Equipment
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - American Aero's Journey to IS-BAH Stage III
Airport Business - 45
Airport Business - Product Profile
Airport Business - 47
Airport Business - Grounded in Safety...or Safety, Grounded?
Airport Business - 49
Airport Business - 50
Airport Business - 51
Airport Business - 52
https://www.nxtbook.com/endeavor/airportbusiness/marchapril2021
https://www.nxtbook.com/endeavor/airportbusiness/januaryfebruary2021
https://www.nxtbook.com/endeavor/airportbusiness/december2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_November_2020
https://www.nxtbook.com/endeavor/airportbusiness/october2020
https://www.nxtbook.com/endeavor/airportbusiness/augustseptember2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_June-July_2020
https://www.nxtbook.com/endeavor/airportbusiness/may2020
https://www.nxtbook.com/endeavor/airportbusiness/april2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_February-March_2020
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_December2019-January2020
https://www.nxtbook.com/endeavor/airportbusiness/november2019
https://www.nxtbook.com/endeavor/airportbusiness/october2019
https://www.nxtbook.com/endeavor/airportbusiness/augustseptember2019
https://www.nxtbook.com/endeavor/airportbusiness/Airport_Business_June-July_2019
https://www.nxtbook.com/endeavor/airportbusiness/may2019
https://www.nxtbook.com/endeavor/airportbusiness/april2019
https://www.nxtbook.com/endeavor/airportbusiness/februarymarch2019
https://www.nxtbookmedia.com