November-December 2022 - 34

Age: 38
Employer: Louis
Armstrong New
Orleans International
Airport
Hometown:
New Orleans, LA
Alma Mater: Clark
Atlanta University;
Clemson University
Erin Burns,
Director of Communications, Louis Armstrong New Orleans International Airport
As director of communications, Erin Burns is responsible
for marketing, communications and public relations for
Louis Armstrong New Orleans International Airport. Since
joining the airport, her contributions have helped the
airport win numerous awards including Best Overall
Public Relations Program for Medium Airports at the
2020 Airports Council International-North America (ACINA)
Excellence in Airport Marketing, Communications,
and Customer Experience (MarComCX) Awards along
with three local awards by the Public Relations Society
of America - New Orleans Chapter.
" I enjoy the idea that I get to find ways or opportunities
to make the travel experience better for our passengers, "
she said. " Sharing information that will make their
travels a little less stressful, whether that's marketing
a product that they didn't know about that would make
things a lot easier for them, providing new information
on flights and when it comes to the public information
side of what I do and marketing, it's the idea that I
get to learn all aspects of the operation - I get to kind
of have a front row seat in what all these very smart,
very hard working people in the airport are doing and
I get the opportunity to tell their story. I get to break
down these very complex concepts and make it easy
for the public to understand so that they get a glimpse
into what makes these airports work and how that in
turn can make their experience a little bit easier in a
variety of ways. "
Burns holds a bachelor's degree in mass media arts
from Clark Atlanta University and a master's degree in
graphic communications from Clemson University. She
currently serves as a Young Professional on the ACI-NA
MarComCX Committee Steering Group.
www.AviationPros.com/21277831
I enjoy the idea that
I get to find ways or
opportunities to make the
travel experience better
for our passengers.
Age: 35
Employer: City of
Albuquerque Aviation
Hometown:
Albuquerque, NM
Alma Mater: New
Mexico Highlands
University
Joshua Castellano-Gonzalez, CM, CGFM,
Fiscal Manager, City of Albuquerque Aviation
As the fiscal manager for the City of Albuquerque Aviation
Department, Joshua Castellano-Gonzalez, CM, CGFM,
said, " I love making an impact in the community. In an
economically disadvantaged state, the economic impacts
of the airport are even more pronounced. Every dollar we
bring can make the city and state that much more better.
Being part of a team that gets to help push out the ideas
and create jobs is incredibly satisfying. "
Castellano-Gonzalez looks for more than one way to
solve a problem. During the COVID-19 pandemic, the
airport could have given the airlines a large credit using
CARES funding. Instead of doing that and having inflated
rates the following years, he recommended the airport
allowing airlines to pay rates as they previously would
have, giving them no credit and using CARES funding to
supplement rates in the following years. This strategy
allowed the airport to support the airlines and balance
airport funding over multiple years.
All aspects of annual budgeting, PFC applications, CARES
fund usage, CRRSAA distribution and capital financing/
planning are overseen by Castellano-Gonzalez, who has
helped find funding for $300 million in capital projects.
34 \ AIRPORT BUSINESS / NOVEMBER/DECEMBER 2022
Prior to working in aviation, Castellano-Gonzalez worked
in county government finance. " I had no idea when I
accepted this position that I would be entering such
an amazing industry, " he said. " I like that this industry
connects people from all over the world. It is one of the
few industries where people are happy to be there all
of the time. "
In his role with the city, Castellano-Gonzalez would like
to be known for creating a welcoming environment for
his employees and making finance an open process
for everyone. " I know that sometimes finance can be
intimidating for those outside of it, " he said, " but I want
to make it so everyone can be well informed and make
the best decisions possible for the respective areas. "
www.AviationPros.com/21278735
I love making an impact
in the community.
http://www.AviationPros.com/21277831 http://www.AviationPros.com/21278735
November-December 2022

Table of Contents for the Digital Edition of November-December 2022
