Airport Business - 16

CONTRACTED SERVICES
AUTHOR Joe Petrie

Change for Good

Weigh the potential payoffs when choosing contracted services to enhance your
operations.
WHILE LARGE commercial airports have traditionally
outsourced services like janitorial maintenance
and parking to contract service providers, smaller
airports are also looking into it as well.
Courtney Wright, senior director
of business development for Flagship
Facility Services, said airports like Dallas
Love Field (DAL) and Orlando Sanford
International Airport (SFB) are seeing
astronomical growth, which makes
contracting services a lot more attractive.
"Unless it's really small and you
only have one or two janitorial people,
it really does make sense to outsource
this," she said. "An airport's business is
to run an airport. They're not experts
on janitorial work, so it allows them to
focus on their core business, which is
running an airport."

Wr ight said smar t restroom
technology along with automatic soap
or paper dispensers are appealing to many
airports.
"Everything comes back to passenger
satisfaction," she said. "A lot of these
airports are focused. They've gotten
their concessions where they want them
to be, they got the Uber set up and now
it's really about enjoying the experience
when they're there and one of the biggest
indicators of that are how clean is your
airport, how efficient is your airport and
how much time am I spending in line to
get to the restroom."

Airports should have a good scope
of work when going to bid for contract
work, Wright said, and what metrics they
want to meet. They should then look at
different technology and equipment are
out there to meet those goals.
"Some of this technology, the airport
is going to have to make a capital
investment in their infrastructure," she
said. "Do they have that money available
or is that something they would rather
have the vendor do, so doing their
research on what's out there on the
technology side or the equipment side
and what kinds of questions they're going
to ask of the vendor in the RFP."

Know When to Switch
Jonathan Wicks, a consultant with
Walker Parking Consultants, said parking
revenues can be an indicator it's time
to switch parking providers as well as
expenses.
"If expenses have creeped up over
time and you haven't gone back to
the market to try and see what is a
competitive rate," he said. "Not just from
a salary and hourly wage standpoint, but
all of the overhead and other costs that
go into that.
Wicks said airports should look at the
health and welfare rate being charged to
the airport and see how it has increased
with the cost of living index in the
market. If the operator is charging an
insurance rate to the airport for the
Tulsa Airports Improvement
Trust brought in stakeholders
from across operations to
smooth out the changeover in
its contracted parking operator.
TULSA AIRPORTS IMPROVEMENT TRUST

16 \ AIRPORTBUSINESS / OCTOBER 2019



Airport Business

Table of Contents for the Digital Edition of Airport Business

Inside the Fence
Industry Update
On the Wild Side
Change for Good
Cover Story: Economy Inflight
Williston Takes Flight
Enhance Airport and Airline Relations
FBOs and OEMs: Strange Bedfellows
Airport Guru
Solid Answers for Successful Airports
Product Focus
Animal Control on the Runway
Airport Business - 1
Airport Business - 2
Airport Business - 3
Airport Business - 4
Airport Business - 5
Airport Business - 6
Airport Business - Inside the Fence
Airport Business - Industry Update
Airport Business - 9
Airport Business - 10
Airport Business - 11
Airport Business - On the Wild Side
Airport Business - 13
Airport Business - 14
Airport Business - 15
Airport Business - Change for Good
Airport Business - 17
Airport Business - 18
Airport Business - 19
Airport Business - Cover Story: Economy Inflight
Airport Business - 21
Airport Business - 22
Airport Business - 23
Airport Business - 24
Airport Business - 25
Airport Business - Williston Takes Flight
Airport Business - 27
Airport Business - Enhance Airport and Airline Relations
Airport Business - 29
Airport Business - 30
Airport Business - 31
Airport Business - FBOs and OEMs: Strange Bedfellows
Airport Business - 33
Airport Business - Airport Guru
Airport Business - 35
Airport Business - Solid Answers for Successful Airports
Airport Business - 37
Airport Business - Product Focus
Airport Business - 39
Airport Business - Animal Control on the Runway
Airport Business - 41
Airport Business - 42
Airport Business - 43
Airport Business - 44
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