September-October 2022 - 11

PARKING
has three functions: long-term parking,
short-term parking, and a rental car
ready return. With Asheville also
being a smaller facility, the design team
had to be space conscious with fitting
all the requirements of the client.
" You're trying to size the garage so
that you can segregate those different
user functions on a level, " Rayfield
said. " It's hard to put short-term and
long-term parking on the same level,
and it's certainly hard to mix rental
cars with public parking, and so you
have unique and discrete access and
egress points for vehicles, so they don't
mix. As well as passengers, you want
to also be very conscious of your circulation
to ensure that your passengers
aren't crossing unnecessarily those
access and egress points for especially
people driving rental cars. And so, you
spend a lot of time working with the
airport to understand their demand,
how many short-term, long-term
spaces do they need and then how
many leasable spaces do they want
to provide to the different rental car
companies? And so that's a big piece
of the complexity on the design side. "
There are many things to consider
when planning to build a parking
garage, but for both Reisman and
Rayfield, the most important is customer
satisfaction.
" We really feel like that travel experience
begins the minute you drive
on airport property and having clear,
consistent wayfinding is important
from the roadway to the garage, to
the terminal, to the gate. And the
parking's a big of that, " Rayfield said.
" We've looked at different studies that
measure passenger anxiety along their
journey and the security checkpoint's
obviously a high point of anxiety for
folks but finding a parking space is
another high point of anxiety and
finding your gate. Any place there's
uncertainty starts to add stress and any
opportunity to provide information to
alleviate that stress and uncertainty is
something we always try and look at. "
Rayfield said the experience a customer
has in the parking garage can
either set their trip off on a positive
note, or bad one.
" Airports are the first and last
impression that a traveler has of a new
city. If I take my family and go to
Austin, Texas, first thing I'll see when
I get there is the airport and the last
thing I see before I leave would be
the airport, and so we similarly kind
of stretch that conversation to saying
that very often the parking garage is
your first and last impression of an
airport, " Rayfield said. " Even if I'm
going to park in my home airport, fly
somewhere and hop in a rental car, I'm
going to deal with the landside access
component of that airport first and last,
when I come and go. " 
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September-October 2022

Table of Contents for the Digital Edition of September-October 2022
