CUSTOMER SERVICE AUTHOR Anthony Incorvati T p Using camera technology for more than security provides a wider view of airport operations. AIRPORTS ARE among the busiest locations on the planet. At any given moment, there might be thousands - even tens of thousands - of people present inside an airport, boarding flights, departing flights, grabbing a bite to eat, or just killing time before they depart. Most people at an airport have just one goal in mind: to get to their destination safe and sound...and on time. As the travel restrictions imposed amid the COVID-19 pandemic begin to relax, travelers are ready to get back in the air. This will significantly impact already-busy airports - travelers are ready to spend money on vacations and return to " normal, " making up for the last few years of quarantine with a flurry of travel-related expenditures. Airports - and 12 \ AIRPORT BUSINESS / SEPTEMBER/OCTOBER 2022 airline employees - must be ready to handle this influx of passengers, even as staff shortages and precarious viral outbreaks may continue to loom. Fortunately, new and emerging surveillance technologies have allowed airports to leverage additional operational capabilities that are helping to keep things running smoothly in the face of adversity. t h i r e i W r O o a s u y l t l A n i o r o r a s v C p d e w g a t e H g o h V e e S e r g e o i l n h c c e e i A a n n